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I really enjoyed my purchase experience with Rochester Nissan. I was able to get a fair price with 0% finance. My Rogue has all the features I was looking for and they had a variety of colors available. My salesperson Jesse was knowledgeable and easy to communicate with.
Posted on Google by L M
Initially, our experience was not very good and we were left extremely disappointed. We were told our vehicle would be ready to pick up and it would be fully detailed and have the glass protection and rust inhibitor applied. When we got there, we were told by our sales person that it was done and the vehicle was detailed. The vehicle was not detailed and was dirty on the inside and outside. I got a phone call from service on the following Monday to set up the appointment to apply the glass protection and rust inhibitor. When i told the person who called we were told it was done already, Instead of checking into it, they said "oh, never mind then." I had to ask them to check into it and it indeed was not done. Once it was done, the glass protection was not buffed out well and my windshield was full of marks or streaks. I had to bring the vehicle back to service a few days later because the android auto was not staying connected to my phone, still. They kept it for the day and never found anything. They asked if they could wash it for me and I said yes. The next day, I noticed what looked like clear coat peeling where water spots were all over the entire vehicle. I was furious, but my husband reminded me the sales person who helped us with our paperwork and our sales person we worked with both told us the bumper-to-bumper coverage included paint and defects. This is our first non-GM vehicle so we trusted what we were told. In fact, the sales person who we worked with for the financing told us their Skip Chip product was worthless and he doesn't sell it or recommend it for anyone. It was a product I was interested in because I drive a lot for work, but we decided against it based on the advice from this guy. A week later I had several chips of paint missing from my hood and the clear coat issue. I was fuming to find out we were deceived. Suddenly this $50,000 investment was something I couldn't stand the sight of because it was always something up to this point and the spots were just the icing on the cake after being lied to. I am a nurse and work from my car. The vehicle was something I purchased for myself to have new, reliable vehicle for all my miles. I was heartbroken and felt taken advantage of and angry. This was the second vehicle we had purchased brand new from the Nissan/GMC dealerships now owned by Penz - our first one was purchased when it was still Lupient - and I was treated like a stupid female and talked down to by the service department every time I went for service and our problem with our terrain was never properly documented and we were tossed around so much that we gave up on trying. I was really starting to regret doing business with them again, but figured it was under new ownership so it has to be different this time. I called Lindsay, one of the sales managers at Penz, as a last ditch effort to try to have my frustrations heard and see what options existed, if any. When I saw her in person the first time, I eventually broke down in tears because I was so gutted by everything. We left that meeting finally feeling heard and listened to and were hopeful. The next day, my husband called me and said he had great news for me. He had talked to Lindsay and they replaced the hood on my Rogue with a brand new one, detailed it thoroughly inside and out, and because we were given misleading information about a product that would be very valuable to me, Penz was covering half the cost of applying the Skip Chip to my front end!! Lindsay, Kevin, and everyone truly went way above and beyond anything we ever could have imagined! My heart is so full with how they listened to me/us and how dedicated they were to making it right!! I will absolutely keep going back there, as long as Lindsay and Kevin stick around!! I get to pick up my Rogue today after a week and a half in a loaner car and I cannot wait!!!
Posted on Google by Kayla Ourada
Such an easy process. I have a very happy girl for her first car!! Thank you Jesse for everything!!!
Posted on Google by Alyssa Arch
Nice people, helpful
Posted on Google by Nancy Flinck
Jon was very knowledgeable and polite during the whole experience. This is the second time dealing with Jon very professional
Posted on Google by Rick Long
Amazing sales team, customer service,and quality vehicles.
Posted on Google by Bev Chavis
Malik, Sam, and the whole team made our car buying process as painless as possible! Forever grateful to them for getting us into the right car at the right price!
Posted on Google by Jessica Hoeft
Had a great experience in purchasing a new vehicle from Nissan of Rochester. Jesse was so easy to work with. Great team of people.
Posted on Google by Nancy kuklinski
Awesome, helpful salesman. This outback wilderness is so awesome I have a hard-on!
Posted on Google by Paul Schramm
Malik and Shawn were awesome to work with! If you're looking for a new nissan, you won't find a better team. Malik spent a good portion of a morning in the rain and on test drives with me. Shawn worked with me on a way that my out of state family could experience the car before purchase without a commitment to see if everyone would love it.
Posted on Google by Kreig Schnetzer
Excellent service!! Isaiah was fabulous. Very friendly and listened to what we wanted and got us exactly what we asked for.
Posted on Google by Mary Rosheim
They were so awesome to work with and put me at ease. They delivered my vehicle and made it easy to communicate via text because phone calls don't work with my job. We also got a lifetime warranty for our Subaru. If we get another Subaru down the road, we would definitely go to them again.
Posted on Google by Paige Hageman
I would like to express my gratitude to Jesse Flanagan for his assistance during my car buying process. He demonstrated a high level of professionalism and extensive knowledge regarding my vehicle. I traveled a long distance to check out a vehicle listed in their inventory. After scheduling an appointment with Jesse, I arrived to find the car ready and spotless, complete with a welcoming smiley face sign. The transaction was conducted smoothly and I would confidently recommend him to others considering a car purchase.
Posted on Google by Deborah Higgin
Recently bought a Toyota Corolla from Rochester Toyota for my son. Wanted to get my son a Corolla because they are well designed, reliable and a great value. The individuals of the sales team I worked with were Seng and Patrick who are very knowledgeable, helpful and kind. I recommend Rochester Toyota
Posted on Google by Darrin Hoffman
Best service I’ve ever received I stopped into Nissan of Rochester for parts and ended up having one of the best customer service experiences I’ve ever had. I met a salesman named Jesse Flanagan, and from the very beginning he was nothing short of impressive. Not only did I decide on the spot that I’ll be buying my next vehicle from him, but he went above and beyond by taking the time to explain every feature and every product Nissan offers. After that, he personally walked me to the parts department and made sure I was completely taken care of there as well. The way Jesse handled everything from start to finish was outstanding. This is the kind of service you don’t expect anymore in today’s world, but Jesse proves that you can still be treated the right way. He is professional, knowledgeable, and genuinely cares about the customer experience. This salesman deserves to be promoted. From my entire heart, thank you Jesse Flanagan you are truly the best. I look forward to seeing you again soon, and I will absolutely be sending my friends and family your way. Thank you, thank you!
Posted on Google by Bill Gordon
TLDR - Amazing experience. Both Scott and Eric are so smart and kind - they even helped me deal with another Nissan location when the other location did a terrible job of communicating. Highly Recommend!
Posted on Google by Danika Dahl
Was an awesome experience. Makenna was really good. And things went smooth!
Posted on Google by Kate Ahern
I have taken my Nissan to Nissan of Rochester for years and have always been provided with the highest quality customer service. Thank you for all you do.
Posted on Google by P. McCarthy-Sher
Friendly and fast
Posted on Google by vicky dehning
Kevin did a great job walking me through the 24 point inspection results. Koo
Posted on Google by mark walsh
My husband and I just bought a Jeep Grand Cherokee L Overland from your dealership and had a wonderful experience! We are from Nebraska, did all paperwork remotely, and they were able to deliver the vehicle. Gavin and Austin were awesome to work with and we really appreciated the efficient communication! Thank you guys, we love our new Jeep!!
Posted on Google by Keri Melson
Very fast, friendly job well done.
Posted on Google by Robyn Davis
Hi Matt m. here. I recently brought my car into nissan to get it looked at, and what a great experience. Steve the manager was so helpful along with the rest of the employees/techs. Let me mention Tegen, she has stayed with me through the whole process of my car being taken care of. Full of energy and willing to help with a smile. Will return to their store.
Posted on Google by Matthew Mathias
Jesse was great to work with. Was very prompt and took time to answer questions.
Posted on Google by Kelsey Sjaarda
I went in to get a key made no appointment she got it done in 1/2 hour very impressed
Posted on Google by Mark Moorhead
Tegin rocks, always able to help us out when needed most.
Posted on Google by Kaleb Blaser
After test drive able to continue correspondence from distance and complete purchase.
Posted on Google by Daniel Rosin
Had a great experience. Responsive, kind and knowledgeable sales team. I can't believe they actually delivered the car to our home. We just recently had our first free multi point inspection tire rotation and oil change after 3 months. What amazing service. I highly recommend Nissan Rochester!
Posted on Google by Rick Yonker
Great friendly stuff I got the help I need it and they fixed the car same day
Posted on Google by Jorge Madrid
Gavin is a great guy and did a good job making the car buying experience easy.
Posted on Google by Mark Jacobs
Smooth easy buying experience.
Posted on Google by A S
Was easy to book an appointment relatively close to the date, efficient service , good lounge to relax in while waiting.
Posted on Google by Ally Policarpio
Excellent customer service!
Posted on Google by Sparrowguf
Excellent service! Kevin was fast, helpful and patient. Very accommodating to our unique situation.
Posted on Google by H West
Appointment time was different from time I was given and time the service department had. Otherwise good experience.
Posted on Google by Marc Folven
Rochester Nissan proved to be a convenient stop to diagnose an issue with my Pathfinder while I was doctoring. On one of the coldest afternoon's of the year they kept my vehicle overnight and allowed pick up the next morning!
Posted on Google by Sue Peters
Very helpful and nice.
Posted on Google by Lee Erickson
Nissan of Rochester was a pleasure to work with. Services were fast and all our demands were taken care of professionally. Thanks Gary &Lois Fegre
Posted on Google by Gary Fegre
We bought our second vehicle from Nissan of Rochester, because the people are genuine. Jesse is a great guy, and went above and beyond to accommodate. Austin will work with you to get what you want. If you buy one vehicle from them, you’ll want to back for the second vehicle. You can’t go wrong with Jesse! Thanks so much for going there extra miles…”literally!”
Posted on Google by Anni Fegre
First oil change on the new car Nissan Teagin was very good about explanation of the process. Very nice lounge to wait in with exceptional coffee while waiting.
Posted on Google by Judy Holst
McKenna our sales rep was awesome, you would never know that she had only worked in sales at Nissan Rochester for 2 weeks. Super job, We were always well informed on what was happening and never felt pressured. Good job Rochester Nissan
Posted on Google by Ellen Klennert
Nissan of Rochester did a great job taking care of us... They all took good care of us wanting only the best for us. They even stayed after they closed to take care of us!!!
Posted on Google by Dennis Blank
Very friendly techs
Posted on Google by Mike Hendrickson
Quick and easy service.
Posted on Google by Mitch Trom
Great service!
Posted on Google by Drew S
My experience at Rochester Nissan has never disappointed me. From the front desk to the service area, I always feel assured that the services are done thoroughly. I also appreciate being kept informed as my vehicle is being worked on.
Posted on Google by Sheila Benson
Fast oil change and nice people!
Posted on Google by Magnus Veers
Fantastic experience buying and selling with these guys. Sales rep was in constant contact and finance guy went through everything in detail so you know exactly what you are getting.
Posted on Google by Joseph Beeler
Excellent team to work with - knowledgeable and great customer service!
Posted on Google by Gabriel Briseno
Solid dealership always feel taken care of. They are also attentive.
Posted on Google by Marsahn Williams
Great service, and we were in and out in about a half hour!
Posted on Google by Jennifer Tenney
The best Nissan Service Center. Karl is experienced, knowledgeable , and service oriented.
Posted on Google by Mountain B
They were very accommodating. I dropped off the car and used their courtesy driver to go to some appointments. The appointments went much later than expected but they were very understanding about adjusting the pickup time.
Posted on Google by Carmen Johnson
I just purchased a 2024 frontier from Nissan of Rochester. Jesse Flanagan in sales was great to work with, answering all my questions and was very concerned that I got the right vehicle for my needs. Jesse and the team in management made my buying experience a calm and professional time. Nissan of Rochester will be my go to for all my service and sales needs, as they have earned my business. Thank you, for your attention to detail!
Posted on Google by mike christner
Friendly staff. Excellent customer service.
Posted on Google by Clint Williams
The welcome sign in the car I was planning to test drive made me chuckle… and yes, I did end up buying the car. The salesperson was pretty green, but the experience was pleasant and fairly low-pressure overall, and she did a good job informing me of all my options.
Posted on Google by Tyson Scrabeck
I had good customer experience with Nissan of Rochester. They are very welcoming and work hard to satisfy customers . I recommend this place for any one who wants to purchase and service cars. I greatly appreciate all the support I got!
Posted on Google by Melaku Ningashe
Hello, came in to get an oil change, transmission flush etc. dropped off my vehicle at 7am, picked it up at 11am service was fast. Employees were friendly.
Posted on Google by Tarah Piilola
My car repairs are complete. Staff is friendly and knowledgeable. They make sure I know what my car needs are and what it’s going to cost. Excellent customer service.
Posted on Google by Jean Schafer
Comfortable waiting area with specialty coffee options while waiting. The oil change and tire rotation with carwash was done in less than 1 hour. Will definitely go back if we are in the Rochester area.
Posted on Google by Diane Hampton
We hate car shopping. Test drives and sales pitches and trying to upsell beyond our budget. That is not true of Nissan of Rochester. We came in with low expectations. However, the salesperson Makenna was respectful and helpful to the Nth degree. She quickly found to models in our budget. We opted to test drive the 2025 Nissan Sentra LE. The car was smooth and easy to operate so we asked for a longer test drives. She did not fuss as others did at other dealerships. She filled the tank and let us drive several miles. We liked it and wanted to buy it. She started the paperwork then brought on the finance guy. More paperwork. We had questions on the package costs (LE, SV, or SR). Makenna knew all the features of each and provided a brochure with the same information. She also knew the prices of each package. We chose the LE package as it more closely met our needs. Final paperwork in a different building. Paperwork taking too much time. Makenna interceded when we felt out of the loop. We finally were called in to complete the paperwork. Yay! Highest compliments to Makenna for dealing with older folks who wanted something simple and letting us make the choice from her suggestions. Also, kudos for Nissan of Rochester. Fair and obvious pricing for all vehicles prominently displayed.
Posted on Google by James Spitz
Had lheadlihgts replaced on my recentlty purchase Mazda CX5. That I recently bought from Rochester Nissan. The wrong ones we on ve the car. They put the correct ones on at no charge
Posted on Google by Bill Mason
Best car buying experience I have ever had. Makenna and Skyler were both 10/10 with my car buying experience. I will be buying from Nissan of Rochester again.
Posted on Google by Ryan Hutmacher
I had my oil changed, and tires rotated at Nissan of Rochester this morning. I was greeted by a friendly, and professional staff member. The work was done on time, by trusted mechanics. I know my truck is in good hands when I bring it in for service work. I like it they do this vehicle health report, and if they find something, they let me know, and they take care of it.The waiting area was clean, and inviting, and the coffee was great! Thank You Nissan of Rochester!
Posted on Google by Leslie Backus
Fantastic and efficient service!
Posted on Google by Patrick Porras
No pressure, completed what I wanted quickly.
Posted on Google by Jon Knutson
Good service and awesome to be able to communicate via text and approve services online
Posted on Google by Maggie
She was very informative on being able to give me the accurate information that I needed for getting my car repaired after having an oil change
Posted on Google by Jessica Dormady
very easy and respectful process. No pressure, provided honest information. Thank You
Posted on Google by David Derby
Great people to work with. KARL went Above and beyond to help someone in need. Good people who will take care of you.
Posted on Google by Mark Perryman
Great service. Clean waiting area.
Posted on Google by Steve Stensrud
What a great location and staff. I was traveling when the thermostat went out in my car. I made a stop into this dealership and they immediately were able to assist me. They truly went above and beyond. I asked them to perform a diagnostic to ensure I get home safely and some issues were discovered. Nothing critical, but the service I received here makes me want to come back for the remainder of the repairs. That's how excellent this location served my needs and in a pinch.
Posted on Google by allen green
This service department again is molding into a great group. Led by Tegin and Kevin they reload and regroup without missing a beat. Angela is very very good. No concerns keeping all three Nissan here for their care.
Posted on Google by Lalakersguy1
Went well.
Posted on Google by Scott Larson
These guys went above and beyond to make my experience great! They worked to make sure I got everything I wanted and more. I recommend anyone that is in the market for a new vehicle to them. It was well worth my 2 hour drive there!! Thank you so much Makenna for all your hard work!
Posted on Google by Twyla Steenblock
The experience was positive. Very nice salesman and the financial person was also very helpful.
Posted on Google by Donna Vale
Technician was very nice found an issue that the vin was recorded wrong in the system and manually corrected the issue. Update: They completed my maintenance in record time!
Posted on Google by Logan Sibinski
Always a great experience with the Service Department. Tegin was knowledgeable and good to work with. I have had my Frontier serviced at Nissan of Rochester since 2019 and it currently has 131,000 miles and still running strong! Highly recommend this facility!!
Posted on Google by Greg Keyport
Fast, friendly, and informative
Posted on Google by Jo Goodsell
Excellent customer service!!!
Posted on Google by Sandy Jahnke
Thank you so much for giving excellent customer care , nice team = nice car
Posted on Google by MANT4JENE
He is great to work with
Posted on Google by Tina Blattner
Communication and the way to select what recommendations I wanted to move forward with made it Super easy and convenient.
Posted on Google by Eric Lopez
The best car buying experience Ive ever had. Made a deal over the phone with Skyler. Drove 11 hrs to close the deal. Everything went smooth as butter when I got there. Props to Makenna the salesperson. The hardest part was driving home but I enjoyed it. Thanks again Skyler/Makenna and company.
Posted on Google by Choi Ho
I was looking to consider to lease a new SUV , I was able to connect electronically, schedule with a sales person, and establish a relationship before I even arrived at the dealership. I was pleased with the welcoming atmosphere and knowledge of various vehicle options. In addition the sales and finance staff collaborated to ensure I had a deal that worked for me, and them. I have owned a Nissan, after this experience, will gladly continue as a satisfied customer, and will recommend to others without hesitation! I will recommend our sales(Tyra) , and finance associate (Adam) whole heartedly.
Posted on Google by Mary Morris
The experience at Nissan have always been great everyone is so helpful and friendly. Tegin was friendly, she was knowledgeable and she lets us know of delays when our parts didn't get delivered as planned. We were informed and updated throughout the whole process. Thank you, Katie!
Posted on Google by Katie Chanthivong
The best service and communication!
Posted on Google by Kelli McDonald
Tegin was very pleasant and professional. Took time to walk thru all of suggested services that was done during inspection, had breakdowns of prices for all suggested services also. Would highly recommend to anyone will be definitely going back. Thank you very much
Posted on Google by Jeffrey Fohrman
Excellent service, good communication, well coordinated with all Nissan needs. Truck washed and ready.
Posted on Google by Faye Thompson
I recently purchased a used vehicle from Remi. She did a great job explaining the vehicle and answering questions and if she didn't know the answer she got the answer for me.
Posted on Google by Travis Woodfill
Prompt and courteous service. The mechanics here are top notch!
Posted on Google by Jim Anklan
I felt the service on my car was accomplished in a timely manner. Also, the future recommendations for my vehicle were easy to understand. Customer service is great!
Posted on Google by Noel
I worked with Jesse on finding a new vehicle after my 2020 Nissan Rogue was totaled! I drove home a 2026 Nissan Rogue that had everything I wanted. Jesse made it easy and navigated these purchasing process with me! Thank you Nissan of Rochester and Jesse F. :-)
Posted on Google by Elle Hentges
Angelina was awesome to work with today! Thank you for good service.
Posted on Google by Sarorn Swanson
Polite and kept me updated so I could make informed decisions.
Posted on Google by James Winchip
Excellent service. Friendly, and very helpful.
Posted on Google by Karl haugen
Tegin is amazing! Her communication through the whole process was outstanding. Definitely will be back, as long as Tegin is there!
Posted on Google by Dustin Fenske
McKenna and the whole sales team at Penz were very helpful. They were knowledgeable and reasonably priced. I felt very comfortable purchasing my vehicle here.
Posted on Google by Mark Cismoski
I can’t say enough about how wonderful our experience was with Jesse Flanagan and the team at Nissan of Rochester. From the moment we walked in the door until the moment we left, it was truly the best experience I’ve ever had at a dealership. Even though they didn’t have the exact vehicle we were looking for, Jesse went above and beyond to walk us through options, explain everything in detail, and even helped us find the right vehicle that worked perfectly for us. He took the time to congratulate us on our purchase and offered his support and service in the future if we ever need anything. Jesse’s product knowledge, professionalism, and genuine care made the entire process smooth and enjoyable. I greatly appreciate the effort he put in to make sure we were taken care of, and I would absolutely recommend Jesse and Nissan of Rochester to anyone in need of a vehicle. Thank you again, Jesse you’re amazing! The Nissan team at Rochester will take great care of you!
Posted on Google by Jonathan Kelly
I had a really good experience with Karl at Nissan. Super nice person, helpful and direct. Nissan of Rochester has provided me with great service since moving to Rochester.
Posted on Google by Joseph Bernard
Jesse was outstanding. Answered all my questions. Very impressed.. extremely pleased!
Posted on Google by Greg Trachsel
Jesse and Austin did an amazing job this week delivering our new 2025 Nissan Rogue SL AWD, and completely exceeded our expectations in every way.  After a failed experience with my local Twin Cities dealer, I contacted Nissan of Rochester by email after hours.  Jesse contacted me as soon as the dealership opened the following morning.  We worked together to identify a Rogue that met our options requirements and Jesse put the deal together within an hour.  Upon arrival, there was a welcome sign on the mirror and the car was detailed to perfection. Jesse spent over an hour working with us on features and technology. Austin sealed the experience with his incredible knowledge of finance and paperwork efficiency.  Nissan of Rochester provided a much better service contract that my neighborhood dealer offered and at a lower price.  Honoring customers with humility, attention to detail, and a better value in price, trade-in and service contract make us customers for life.  No one can do it better!
Posted on Google by Michael Mangano
Great experience buying a new kicks. Upfront and clear information given as well as a very competitive price. All staff were pleasant and wanted to make sure we were happy with every aspect of buying a new vehicle. Would definitely do business here again.
Posted on Google by Mark Mcshane
Great service I will be using you guy's again
Posted on Google by Dale Kurtz
Gavin made the whole experience of purchasing a new vehicle a complete breeze, start to finish! Gavin demonstrated honesty, transparency, knowledge, helpfulness and follow-through during the entire process! Highly recommend.
Posted on Google by Shannon Hunt
Purchased new vehicle a month ago, Friendly staff and prompt service
Posted on Google by Andy Stevens
Excellent job fast and efficient. I would highly recommend!
Posted on Google by Dan Smith
Gavin was such a great help when searching for the vehicle I had my heart set on, he was very informational and We Greatly appreciated all his assistance, thanks so much Gavin!
Posted on Google by Danielle Aguirre
The service was all smooth and fast not forgetting the comfortable waiting area.
Posted on Google by Asher Mbogo
Very efficient friendly was a great experience.
Posted on Google by mike meyer
He was very thorough with every step of the way in buying the auto! Would recommend him and the whole Team
Posted on Google by Dennis Salmon Sr
I worked with Jesse when purchasing my new vehicle at Nissan of Rochester. He was patient and answered all questions during this process. I highly recommend Jesse and the Nissan team.
Posted on Google by Dianne Hawn
Good job. Friendly service. Even though couldn't get my whole car serviced they explained why.
Posted on Google by Randy Pollard
Fast and efficient service! Greeted with a friendly smile too.
Posted on Google by Joe Kelly
I had great experience with Nissan Rochester, bought my brand new Nissan Rogue which i liked it. Makenna was a friendly sales person, she explained everything and she was knowledgeable, answered all the questions i asked. And also the manager was very helpful person. Thank you all.
Posted on Google by Ali Dhagey
Super smooth buying process and I don’t feel like they tried to hide anything or take advantage of me!!
Posted on Google by Kena Rismeyer
Such a great experience!!
Posted on Google by Stephanie Kruger
Tegin was wonderful to work with. She answered all my questions and made sure everything was taken care of. I really hope she’s available to assist when I visit again. Thanks again, Tegin
Posted on Google by Rick Nichols
When I talk with the salesperson on what I was looking for she know what to look at first. And didn't try to sell me something with more options then I was looking for. The same for the extra they talk about during the financing. They told us what the had and never pushed for us to get any more then what we choose.
Posted on Google by Glenn Wohl
I’d had the easiest experience getting a car with Gavin and his team.
Posted on Google by Hannah Talamantes
Tegin has been great from the start professional and respectful , kindness goes a long way thank you for all you do .
Posted on Google by BounderSet Solo
My routine maintenance service was excellent and was done quickly. Angelina was very pleasant and informative. I was pleased with my service visit.
Posted on Google by ms5907
We had such a wonderful experience buying our car with the help of Branden Tucker at Nissan of Rochester. He was very knowledgeable and really listened to our wants and needs. He found us a perfect car for our family. If looking for a a new or used car we highly recommend working with Branden. Thank you again
Posted on Google by Nicole Gosse
Very professional
Posted on Google by Chris Oberholtzer
Worked with Tegin today to maintain my Frontier. Very helpful. Thank you!
Posted on Google by Joe Dudas
I feel such a privileged to meet Jesse Flanagan from started to finished. He is nothing but professional. I would recommend anyone to work with Jesse. Thank you Jesse
Posted on Google by Vy Sinnas
I made my appointment for the wrong day but Karl was so helpful in getting me scheduled for that day and the team was able to complete my service same day to get me back on the road again safely! I am very appreciative of Karl & the Nissan of Rochester service team!
Posted on Google by Courtney McGraw
Tegin was absolutely amazing! She kept us updated through the entire repair progress and the repairs were completed quickly! Highly recommend Nissan of Rochester
Posted on Google by Amy Yuhas
Great service! We started the process of purchasing a vehicle late in the day. Jesse and the team stayed with us until the end- way past closing. They went above and beyond.
Posted on Google by Barbara Borkowski
Entire team made car buying experience smooth and pleasant. Jesse is easy to deal with and communicates on customer's level. Went above and beyond in making purchase happen financially and in meeting our needs. Highly recommend.
Posted on Google by david jack
The sales team was awesome to work with. I was upside down on miles in a prior lease and they went the extra mile in every way to help me get into a new vehicle.
Posted on Google by Scott Heimer
The service was fast and efficient. All of it went great.
Posted on Google by Debra D'Souza
Amazing customer service extremely friendly employees! Definitely recommend!
Posted on Google by Melissa Lacroix
Quick, easy to work with, went the extra mile
Posted on Google by Jacob Spivey
Excellent service! Everyone involved in the car buying process was extremely helpful, and genuine. Thank you Gavin, Jesse, and Austin! A+
Posted on Google by Rachel Braunel
I have been serviced by Nissan of Rochester since 2021 and have had wonderful service. The team does great on my car, and the service team is personable, kind, funny and wonderful. Tegin has been a consistent, knowledgeable person who I also look forward to working with in the service team.
Posted on Google by Chris Anderson
We were so impressed with Gavin, Shawn and Austin this week. There was no pressure; just an all around excellent experience. Will highly recommend this dealership and team to everyone. Look forward to working with Penz in the future as well!
Posted on Google by DERBY
Tegin was great! They went above and beyond to help fix my car and make sure I was taken care of.
Posted on Google by Madison McAllister
Nissan of Rochester You Guys Rock!!!, Not Only Was Your Staff Knowledgeable But You Also Always Made Sure The People Who Came Into The Dealership Were Taken Care Of. I Also Recommend Asking For Gavin He Made The Experience Fun And Easy. 10/10 Everyone Be Proud Of The Culture And Team You've Built!!!!
Posted on Google by Dillon Erickson
We’ve purchased 2 new vehicles from this business.
Posted on Google by kandace Johnson
I’ve always had a great experience at Nissan of Rochester, the people there are courteous, knowledgeable, friendly and caring. With 2 brand new cars I’ve purchased over a 10 year period I feel very happy with the purchases and the process and how easy they made it..
Posted on Google by carmen debek
That was very pleasant
Posted on Google by Bonnie Iverson
I My experience at Rochester Nissan was through helping a friend to purchase a used Toyota Sienna minivan. I had researched area dealerships, and recommended Rochester Nissan to my friend because of the overall positive reviews. Originally we were working with an employee who is no longer with the company. He assured me that this place was the “real deal”, concerned more with customer satisfaction than with making money. Or rather, being one of those rare places that realized that in the long run, customer satisfaction = making money via relationships. A happy customer tells friends and family, leaves a good review, and comes back the next time they need a new vehicle. I’m happy to report that this was, indeed, our experience at Rochester Nissan. My friend ended up with the car he was hoping for, and the folks at Nissan went WAY beyond what I would have hoped for to fix an issue the car had with its AC. The issue turned out to be more than anyone thought, and instead of waffling or making up excuses, the team responded with integrity and responsibility. It was absolutely an experience of “customer first”. This is rare in an age when businesses are often just after our money. It cost Rochester Nissan more financially, but what they got is a relationship – a person who will share his story, recommend their business, and go check out their offerings when it comes time to bring a new vehicle into my life. A big thank-you to the whole team for making this a positive experience and setting my friend up with a reliable vehicle that will serve him for many years to come – including the ice-cold AC!
Posted on Google by ReWild University
Great place to take your car. These guys are great!
Posted on Google by Karen Burton
Super friendly!!! Car was in and out faster than I expected. Was also way cheaper than I was thinking it would be. I was given a list of things that needs to be addressed in the future, with zero pressure to do the work now. Will definitely go back.
Posted on Google by Tammy Johnson
Very easy to work with. Very patient to show all the models. The financial guy also gave best dollars for trade in and great discount for car. Very professional and make the sale Very delightful.
Posted on Google by Shishu Zhang
Excellent customer service from all of the staff and I highly recommend Nissan of Rochester! I Couldn’t be more happy with my new vehicle.
Posted on Google by K'La Sorquist
Very friendly and straight to the point jeese was phenomenal!!!
Posted on Google by Donnette Goldsmith
Super fast and friendly service. Very accommodating. Highly recommend! I’m
Posted on Google by Christopher Sanders
Jesse in sales was extremely helpful and accommodating. We appreciated his no-pressure approach and his knowledge. Thank you, Jesse
Posted on Google by Linda McGuire
It was a good oil change, with tire rotation. Thank you
Posted on Google by richard fuerst
Got it in immediately and got nit out next day. Very appreciative.
Posted on Google by Jason Murphy
So happy to see Tegin at Nissan of Rochester! She is always friendly and knowledgeable. Service is efficient and timely.
Posted on Google by Kathleen Kinneberg
Outstanding service.
Posted on Google by dj whitco
Tegin allways gives me all the info regarding my truck and all my must do’s and don’ts. I love my service at Nissan of Rochester.
Posted on Google by Hector Cerra
Very friendly staff with great service !!!
Posted on Google by Mateo Vasquez
Thank you to my trusty service advisor Tegin who went above and beyond with some recent repairs my car needed. It was a couple things not covered by my extended warranty--though he worked hard with the warranty company to try and get them to change their mind (they wouldn't). I was able to get in a few days earlier than planned once the part arrived. I like that I have a consistent individual that I trust to handle my car repairs. Everyone I encounter there in the service department is helpful. Check them out!
Posted on Google by Kristi Sorensen
Arizona was great to work with! She found a vehicle that will work perfectly for me and was super friendly and helpful!
Posted on Google by Kim Heins
Nicola went above and beyond my expectations of excellent customer service and kept me informed of the progress of my vehicle and provided a detailed report of all diagnostic needed to safely keep my vehicle in working order. Thank you again and will see you in the near future for preventative services.
Posted on Google by James Pacelli
When buying my car Ian was very kind and inviting, he made us feel as if we had known him for years as he made jokes with us. Ian made my parents and I feel very welcomed and at ease with loaning my first car from a dealership. Ian made the process very easy and explained every detail of the steps on loaning a vehicle. He was kind even though he was jumping between two customers which I believe was more than likely stressful. I decided to try out two vehicles and both times I had gotten in the driver seat he explained where everything in the car was located at. I had decided to go with the first car I had drove and he gave me a first bump and told me it was a pleasure being able to help me find a car I loved. As someone who has severe social anxiety and can’t be in places with people I do not know for long, Ian made it feel like a second home and continuously checked up on my parents and I and I was able to stay and not need a break the entire process of signing papers and other things that were needed for me to be able to drive the car home. I had a wonderful experience loaning my car and would definitely recommend it to anyone wanting a new car!
Posted on Google by Lexus Jorgenson
Excellent with covering items needed. Friendly service and discount applied! Car driving beautifully! Many thanks. Nicola took personal interest and communicated with texts with car ready on time for pickup! Nice!
Posted on Google by Heidi Bardsley
We bought a jeep from Arizona she when through everything with us to make sure that would work for what we needed. She stay till way late to make sure we got everything we need. Thank you so much for all our help. If you are in need of a car really suggest seeing Arizona.
Posted on Google by Davie Coslow
I was very pleased with the service I received at this dealership on my 2023 Ariya on this visit. The Service Manager Tegin was very friendly and helpful as always, explaining the process and going over my options thoroughly and professionally.
Posted on Google by Jeff Overly
Mike was great to work with. Explained issue at hand and recommendations. Great communication!
Posted on Google by Jennifer Curtis
Fue excelente la atención personalizada no dejo lugar a dudas, volverá nuevamente a usar sus servicios.
Posted on Google by Bernardo Hernandez
Made life buying from a distance easy!! Remote closing and actually brought vehicle to me at no additional price. Quick, no BS, easy negotiation. Thanks Shawn!
Posted on Google by jim beske
Great experience, nice car, helpful staff with no High Pressure tactics!
Posted on Google by AileenB Miller
Tegan was awesome .. she kept me informed every step of the way . Honest and friendly . Thanks tegan !
Posted on Google by Todd Rubin
Thanks for taking care of my car, they check everything just to make sure we are comfortable and able to find the best deal. I appreciate the service system and How Mike was so kind teaching me and going through the worksheet that they applied to the car. I recommend Nissan!!
Posted on Google by Mohammad Zaim
Great service from Mike. He went above and beyond.
Posted on Google by Brian Briggs
Car shopping usually feels like an all-day affair—but not at Nissan, and definitely not with Jesse F. and Shawn. From start to finish, the experience was seamless. Jesse F. was absolutely fantastic to work with! Friendly, professional, and listened to what we needed. I never felt rushed or pressured, just genuinely supported throughout the whole process. Shawn was equally helpful and made the lease process super efficient. We were in and out in no time, and I left feeling completely confident in our decision. If you're looking for a hassle-free car buying or leasing experience, go see Jesse F and Shawn. They truly make it easy
Posted on Google by Briana Wiertzema
Mike at Nissan Rochester mn helped us with a wheelbearng that didn't come for 2 months. He did everything he could to make us happy. Provided a car during the whole time... Excellent customer service!!Thanks again. MIKE! Lee and Mary Wierschem.
Posted on Google by Lee Wierschem
Everything and everyone so helpful, only thing to complain about paperwork took way to long. Otherwise great experience
Posted on Google by Rita Todd
I should have bought Nissan. I had urgent issues with my Subaru and they couldn't get me in, so they sent me to their partner Nissan dealership. WOW. I went back rather than to the Subaru dealership because of how great their service was. They were perfectly communicative - not too much, not too little (or nothing at all). Explained everything well. Treated me with kindness and respect. Cared about my time. They got me into a rental as soon as their shuttle returned me off from work. They were honest about timing, what I needed to have done now, what could wait, and pricing. Would return again. Thanks Nicola and Jacob!
Posted on Google by N M
Had to canceled my original oil change due to work schedule change . Called them today as I was leaving for Chicago tomorrow and they squeezed me in for my oil change ! Much appreciate ! Love doing business with Nissan in Rochester
Posted on Google by Melissa Moe
Mike, Nicola, and Tegin were amazing in helping me out in a pinch. Great Job guys. Definitely recommend getting your service done here.
Posted on Google by Arizona Williams
I bring my Infiniti here for regular maintenance and it’s easy, they do good work and are friendly. Highly recommend!
Posted on Google by Jami Shull
Nicola and the crew at Nissan are a pleasure to work with! Wouldn’t consider any other place
Posted on Google by Raegen Hartman
Nicola was the best! Super helpful and answered all the questions I had in mind. Nissan of Rochester North has definitely gained a longtime customer :)
Posted on Google by Nyayiik Chan
Excellent service!! Service advisor Nicola went above and beyond to assure my comfort, while I waited for my car maintenance!
Posted on Google by Heather C.
Nicola from Nissan rochester is really good at her job.She's very knowledgeable and passionate on what she's been doing.
Posted on Google by Ana Katrina Butalid
This was our second lease, and our experience was fine.
Posted on Google by Wade Bright
We were very satisfied with our first service experience at Nissan Rochester. Tegin was awesome in helping us review the inspection report and interpreting the results. Although this dealership is well over an hour away, we definitely will be back.
Posted on Google by Richard Leake
I had a good experience at Nissan. It was a long wait to purchase the car but the besides that the customer service was great. Gavin helped me out a lot and offered to get the paperwork signed by my co-signer in the cities so I could take the car home that day.
Posted on Google by Mikaylaraes 18
Mike and Nicole are great to work with. This is my 4th service visit and I am treated with so much dignity and respect and your garage staff get my vehicle in/out ASAP. I would highly recommend this garage to anyone!
Posted on Google by Judi Soule
Great service (oil change & tire rotation) at a great price with a free car wash, friendly staff and shuttle service.
Posted on Google by Bert Otto
March 2025...Mike was GREAT! Explained everything well. And when the tech was doing the inspection and found a cracked control arm, Mike recommended the service to do. And he already knew they had the replacement parts so I was able to get my car back the same day. (Only glitch was that my key was hiding inside the car between the console and the passenger seat. Next time, put the key in the customers hand :-) 10 gold stars! (Woulda been 11 if I hadn't had to search my car's interior for the key. Also found a few old apple cores and a really old French fry.) Oct 2024...11 gold stars! Brought in my 2015 Altima for a normal lube, oil, filter replacement. When making the appointment online, the 80,000 service was recommended. Steven the service writer noticed the writer blades were streaking so he added those to be replaced. Once they did the inspection, they noticed a missing heat shield clamp and a burned out side market light. They fixed/replaced those also. Super service! Great people! Thank you!
Posted on Google by Mike Temple
% best experience of adulting I've ever had!! Thank you, Arizona, so so so much! You and Dominic were absolutely amazing. You made getting my license back way easier than I expected. Thank you all for treating me with respect. If anyone is looking for a car, I'm sending them your way! I can't say thank you enough!! THANK YOU!!!!
Posted on Google by Katie Briggs
I have been taking my 370z and Kia Optima to Nissan of Rochester for years. Recently took in the Kia for brakes and, as always, it was an extremely pleasant and smooth experience. Their Service Department, ran by Mike and his Team of professionals, is top notch. It is obvious that they are committed to their customers. There are dozens of quality shops in Rochester but we will continue to take our vehicles here because they are able to differentiate themselves against their competition with consistency in their attention to detail, competitive pricing, quick turnaround, and quality craftsmanship. We highly recommend Nissan of Rochester to others looking for advanced services or a simple oil or brake job. Job well done, Team Nissan! We appreciate you.
Posted on Google by Brian Golish
Very nice people
Posted on Google by Merlyn Nelson
Very happy with the service and explanation of what needs to be next. The technician who met with me was very helpful.
Posted on Google by Susan King
Arizona was very helpful and personable and made the buying experience painless! Thank you for finding exactly what I wanted - I’m super happy with my rogue.
Posted on Google by jessica rose
After traveling to Rochester my service light came on. I called to make an appointment and they were able to fit me in quickly. Everyone was great, specifically Nicola. She answered all of my questions and explained in detail everything that will be done. 5 stars isn't enough.
Posted on Google by randa A
The service department worked around my changing schedule to get my car in early in order to and put the Diamond Fusion on my windshield. They are the most dependable service group I have ever worked with.
Posted on Google by Mark Belli
This was my first time at Nissan of Rochester. I am thankful that my service advisor was Mike Smith. He kept me informed and explained all services that needed to be done. I will return for more services in the future. Thank you Mike!
Posted on Google by Steven Sievert
When I first stepped foot inside Nissan of Rochester, I had no idea what was waiting for me. Would this be the place I purchase my next automobile? It was.
Posted on Google by Dan Cain
Gavin was knowledgeable, kind, and had a great sense of humor. We will be seeing him soon at Taco Bell in Vegas to celebrate my new car purchase. :)
Posted on Google by Angie Augenstein
Working with Dominick and Arizona at Rochester Nissian was like spending time with a new friends. I came in with a goal of what I wanted in a car and payment and the team was able to find a good fit for me.
Posted on Google by Melanie Lawrence
My experience buying a truck was primarily with Jesse. He found the truck I wanted. Highly recommend working with Jesse if you are in the market for a new vehicle.
Posted on Google by Karla Weis
Had a great experience at Nissan of Rochester with Arizona! She was patient with us and knowledgeable of the product she was selling. While waiting for some paperwork, Arizona noticed a new employee needed some support and she did so with grace. Gotta love the Team Mentality. I no longer hate car shopping!
Posted on Google by Kristi Fennert
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