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It has been a great experience and friendly service shout out to Dominic Hamilton for putting in the extra hard work and getting the deal done
Posted on Google by Jason Randall
Excellent service
Posted on Google by Jon H
Great support. Identified issue, fixed it and rider home and back was very timely.
Posted on Google by Sherry Bennett
My experience with Mike was great. He was thorough and explained everything in details. Great service! Will be back!
Posted on Google by Mia Hocker
They worked really hard to find me the best car for me and they really did and it's within my budget which I honestly didn't think I could get another vehicle with my credit score. Since I am working on rebuilding it they got me and worked some magic
Posted on Google by Sandra Przybylski
One of the best sales experiences I've had. VERY responsive. Very organized. No BS. No back and forth on price. They drove to a closer dealer to save me more of a trip to pick up my new vehicle. Jesse kept in contact to make sure everything was to go as planned and even detailed my vehicle himself. I will definitely buy from them again. Super happy with my purchase!
Posted on Google by Sara Bruess
I loved dealing with Jesse and the team! They were kind, very accommodating and so easy to work with! Thank you very much for everything Jesse!!!
Posted on Google by Gail Hrtanek
After my car accident I was in a real tight spot, Jesse and the guys at penz were absolutely great with the service and understanding
Posted on Google by Brad Grapper
Jesse F. was great to work with when we were trying to decide which car would work best for us. His knowledge of the different cars and what they offered, was very helpful in making our decision. Jesse was polite and extremely patient when I was trying to decide between a pre owned car and a new vehicle. He wasn’t pushy and kept saying he wanted to make sure that I got the car that I really wanted and that worked best for me. I would highly recommend asking for Jesse Flanagan if you’re looking for a new car! Very satisfied owner of a 2025 Nissan Kicks, Thanks Nissan of Rochester!
Posted on Google by Tamara
How to create car from Nissan Rochester just love it thank you Arizona you were great to deal with
Posted on Google by Linda Hohmann
Timely and efficient. Steven listened to my concerns and gave excellent Customer Service
Posted on Google by Laurie Cain
They welcomed me warmly, communicated effectively, and provided clear explanations for everything. Mike is the best .
Posted on Google by Nalka A
Always a very pleasant experience. The Nissan team is polite and kind and quick to help. I also use the shuttle service and the driver is very friendly. Recently got an oil change on Saturday 1/18 and my appointment was 3:15 I didn’t leave until 5:36. And I was given zero updates or information regarding why it took so long.
Posted on Google by Samantha Krippner
Jesse at Nissan of Rochester was absolutely amazing. In fact the entire staff was amazing. The amount of effort they put in to help me buy my first truck was beyond my expectations and I highly recommend anyone looking to purchase a vehicle to check them out. 1000% satisfied with my experience there. Definitely will go see them again in the future.
Posted on Google by John Bennett
" A huge thank you to Nissan of Rochester and the amazing Arizona for helping me drive away in my ride – a Snazzberry Jeep Wrangler Gladiator! The team at Nissan of Rochester made the whole experience seamless and enjoyable, and Arizona went above and beyond to make sure everything was perfect. I couldn’t be happier with my new Gladiator and the incredible service I received. If you're in the market for a new vehicle, I highly recommend stopping by Nissan of Rochester – you won't be disappointed! #JeepLife #SnazzberryGladiator #NissanOfRochester #AmazingService"
Posted on Google by M T
Mike is a real pro! Nissan always gives great service! Clean restrooms and a nice waiting room.
Posted on Google by Tony Lillie
Very friendly and professional service made sure I was 100% taken care of before I even left the business!
Posted on Google by Tejay Skordahl (GROOT)
We were treated with the upmost respect! Everyone was very accommodating to make sure we had all of our questions and concerns taken care of. Would highly recommend Nissan of Rochester to anyone looking for a vehicle.
Posted on Google by Jean Wicks
Good experience. Sky was very through in explaining features of the car during test drives. Made sure all questions were answered.
Posted on Google by Carol Johnson
Good customer service, very accommodating, typical car dealer pricing
Posted on Google by Brian Jessen
Gavin and Shawn were great to work with. Very helpful, no pressure, Minnesota nice at its best. They let our dog “Pearl” hang out during the process and lent us a car to get some lunch. Go check them out if you need a vehicle or a great recommendation for lunch.
Posted on Google by Jamie Page
This was the easiest and simplest car buying experience ever. Thanks Liz Garza for making this such an amazing experience!!!
Posted on Google by Franklin Pena
Great job! Car maintenance services customized for the customer.
Posted on Google by Vincent Fashemo
Friendly people, great cars!
Posted on Google by Ryan Newville
Steven and the service team were pleasant to work with. They listened to my concerns and helped to reassure me that things would be right before I left.
Posted on Google by Sarah Sherman
Bought a new (used) 2020 sentra from these guys on saturday.. Jesse, Skylar and, isaiah.. where a great group of folks to work with! Got a lifetime powertrain warranty as well! First time buyer at this place and well.. yup ill buy more cars from em. Painless and very eager to help and answer any questions i might have had..
Posted on Google by edwin curry
Always a great experience
Posted on Google by Lyndsi Callahan
Jesse was very helpful as a salesperson and did a fantastic job listening throughout the process. Great job Nissan of Rochester
Posted on Google by Roy Bosma
We purchased a 2024 Murano from Jesse Flanagan at Rochester Nissan. He was a pleasure to work with, along with all his colleagues who helped us. They were all very knowledgeable of Nissan products and explained everything so we could understand easily. Jesse showed us all the features on the Murano including connecting my phone to it. We've had Nissan vehicles for many years and are very satisfied. They were also great about working with us to get the paperwork done in a timely fashion and left with our new vehicle in less than 2 hours. There also was never any pressure to purchase any of the "extras" that are offered and explained to us. We highly recommend Nissan of Rochester.
Posted on Google by Cindy Stover
Nissan of Rochester came to our rescue last night! We are from Oklahoma and in Rochester for the Clinic. After being in the hospital for 5 days my discontinued NV3500 had a dead battery that the valet and the tow truck driver could not jump. Nissan of Rochester was able to jump it! They stayed late and put in a new battery because I didn’t trust the old one after being so difficult to jump. It took 4 employees that I know of to help me coordinate everything and they showed kindness and competence! I’m a big fan of Nissan of Rochester! Thank for saving our ADVENTURE VAN!!!
Posted on Google by Lori Anderson
Very helpful. Returns calls quickly. Very accommodating.
Posted on Google by Lynn Rose
Always great service and timeliness
Posted on Google by Chosen Valley Golf Course
Had a great experience purchasing my "new to me" vehicle. Arizona was great and knowledgeable. Would definitely return!
Posted on Google by Mary Jones
Cayden, Tegin and the guys in the shop are fabulous! I drive A LOT and they keep me safe and on the road!
Posted on Google by Beverly Sharp
This was my 2nd time getting my vehicle serviced here!! I’ve had excellent service both times!! Everyone is so nice!! Definitely will keep going back!!
Posted on Google by Michelle Reese
Tegin is very accommodating, friendly and nice.
Posted on Google by Peter Paul Duatin
Arizona was both helpful and knowledgeable of the cars, inner and outer workings. She made car buying pleasant!
Posted on Google by Alicia Bratland
Arizona was super kind and very helpful! Great customer service across the board from the staff!
Posted on Google by Eloise Olson
Thank you so much to the staff at nissan of rochester for taking care of my parents. Jesse Flanagan the Sales specialist treated them with such respect and kindness. Very knowledgeable, made every step of buying a vehicle a great time. Step by step took the time to find the right vehicle for them. Shawn the GM, Adam McCabe in finance I recommend them all A+++ Will recommend in the future if you need the help in your vehicle search please take a stop here and ask for Jesse. THANK YOU Nissan of Rochester
Posted on Google by Luna Serenity
I couldn’t be any happier with the purchase from the Nissan of Rochester! LOVE my vehicle and loved the service Arizona and a few others provided for me. even though they were very busy, they also offered food and beverage for us. Highly recommend going there.
Posted on Google by Anna Seykora
It was excellent.
Posted on Google by Roberta Harris
I had a fantastic experience. They called to remind me about my recall repair, which was so helpful. Scheduling was easy, and the team was professional and friendly throughout the process. The repair was completed quickly, and they kept me updated every step of the way. I appreciate their attention to detail and excellent customer service. I’ll definitely return for any future service needs!
Posted on Google by kelly harbal
Cayden was fast and accurate gathering information. He was very well mannered all while answering my questions. Highly recommended my friends and family to have all there automotive work done here!
Posted on Google by Lane Becker
Gavin in the sales department was great! Honest, personable, very easy going. Went out of his way to find information on the car that wasn't shown in the carfax. Ended up going in a different direction but wouldn't hesitate to go here again in the future.
Posted on Google by Collin Rew
In and out quickly eventhough I was a little late... Thanks Nissan of Rochester!
Posted on Google by Adam McCabe
Jesse sold me a BMW I3 and Issac was the business manager finalizing the sale, both guys were really friendly and professional. It was an out of state sale and everything went smoothly, the car arrived clean and in great shape.
Posted on Google by Chip Plummer
Great customer service. I recommend this place to anyone looking to get a car service done.
Posted on Google by Grace Deng
Arizona was very helpful with the purchase of our new car.
Posted on Google by eleanore gordon
Want to thank Arizona for helping me through the process. She was extremely detailed and helpful overall. Very satisfied !
Posted on Google by Shakur Paulsrud
If you’re looking to get into a vehicle I highly recommend this place. Ask for Arizona! She was awesome! And made the whole experience enjoyable
Posted on Google by Morgan Parker
Great service
Posted on Google by opiew kimo
Thanks for your service, looking forward to doing more business with you guys, I own two Nissans will start bringing them there. Thanks again.
Posted on Google by Fidel Molina
We had a wonderful experience with Ryan as he was friendly, knowledgeable and professional from start to finish completely satisfied. Would highly recommend Ryan and Nissan of Rochester.
Posted on Google by Mike Kamla
They were amazing to work with and helped get my car fixed quickly. Also answered my questions about potentially buying a new car but weren't pushy.
Posted on Google by Jade Anderson
Today I had the pleasure of leasing a vehicle from Nissan of Rochester, and I must say, the experience was exceptional from start to finish. The standout of my visit was undoubtedly Arizona, the saleswoman who assisted me. From the moment I walked in, Arizona was incredibly welcoming and kind. She took the time to understand my needs and preferences, ensuring that I felt comfortable and informed throughout the entire process. Her knowledge about the vehicles and her genuine enthusiasm made the experience enjoyable and stress-free. Arizona went above and beyond to help me find the perfect car. She patiently answered all my questions, provided insightful recommendations, and never once made me feel rushed or pressured. Her professionalism and dedication to customer satisfaction were evident in every interaction. Thanks to Arizona and the team at Nissan of Rochester, I drove away in a car that I absolutely love. I highly recommend this dealership to anyone in the market for a new vehicle. Their commitment to excellent service and customer care is truly commendable.
Posted on Google by Salma Kiwan
Nissan of Rochester, Minnesota was an excellent experience. Arizona who helped me throughout the car buying was absolutely wonderful, friendly, respectful,as I am a senior. Skylar another gentleman working with me, again, Wonderful, helpful and friendly. And not least but last, the finance gentleman who went through all the paperwork and explaining, made everything more clear, and again I can't say enough about all involved, they were all superb. If you want a great car buying experience, please visit Nissan GMC, of Rochester, Minnesota
Posted on Google by Robben Gamble
Excellent service and the staff was very friendly and factual.
Posted on Google by Terry C
I totally recommend Nissan to do any type of service they provide. Cayden was so helpful at my last visit yesterday and hope his boss gives him a raise! Cayden is very knowledgeable and friendly. Shuttle service with Ken was also pleasant and timely.
Posted on Google by Linda Leone
We went to lease a car and Arizona was helping us. She was very nice and patient and was explaining a lot of details before even asking her. In general, everyone we met there was respectful and kind. It was a good experience and we ended up going with the leasing the car.
Posted on Google by Muhammed Khalifa
Arizona, Eliot, and Issac where amazing when it came to helping us find the perfect car for what we are looking for we left with a amazing 2015 Nissan Altima fitting our price range and all the things we where needing they helping in a tremendous way and I really appreciate it
Posted on Google by Carmen McSmith
I am on my fourth Nissan vehicle now. Arizona was very knowledgeable and pleasant throughout the process! Highly recommend.
Posted on Google by Patti Kruger
Arizona was great! Very friendly and got me a good trade in for my new family truck. Much appreciated!
Posted on Google by Tedd Gray
Friendly staff and fast service.
Posted on Google by corwin wallner
Jesse and his other workers went above and beyond with helping me find a new suitable vehicle for starting my new family, very vocal in helping me understand everything I needed to know as well as taking extra steps to get me what I needed the same day. I trust that my vehicle will last from their research and profession on the job, also wanna give a quick shoutout to Zach I still havnt forgot about his service for me and still think that he needs a raise right along side with Jesse. Their services exceed normal customer service
Posted on Google by Dvonte Cha
Experience was fantastic. Tegan was incredibly helpful, knowledgeable and organized. Team was always polite and interacted well together and with all customers I witnessed. A very professional group that made a challenging situation as easy as possible.
Posted on Google by Mark Wilkes
Lucky for Nissan of Rochester, we leased two vehicles! Lucky for us, it was with Shawn & Jesse! Most of our discussion was done long distance, so when we arrived - it was seamless! They were kind, helpful and patient!
Posted on Google by Laree Schouweiler
Great experience with Jesse and the folks in sales. Ease of communication, straightforward negotiation on trade-in and lease options, and attractive incentives on a new Ariya.
Posted on Google by Daniel Hilliker
Work was done very quickly and the staff were very friendly.
Posted on Google by Dana Treadwell
Well, that was fun! I never thought I would say that of a car buying experience. The entire team at Nissan of Rochester were fabulous. I felt as if I was visiting folks in their home. First, Levi Ackley (from Subaru) referred us to Jesse Flanagan, our salesperson (at Nissan), tailored an exceptionally positive experience that included walking us through the process of leasing a beautiful EV. Mark Turanski went out of his way to help us when we needed one more last-minute look. Shawn Peterson charmed us with shared Southern background and ability to make a deal that was exactly what we wanted. Jake Fratzke made the finance and paperwork steps painless. Thank you to all of the other folks we saw during our experience. You welcomed us with smiles and hospitality.
Posted on Google by Terri Allred
Very fast and thorough work. Vehicle was clean when completed and comfortable waiting room . Friendly staff!
Posted on Google by Kenneth Gabby
I appreciate them getting me in on such short notice with having my vehicle towed in. Shawn and Steven got me into a rental right away, even though that meant Steven staying late. Tegin did an amazing job of following up and was very friendly. Service tech was able to diagnose the issue quickly and was on my way in just a few days.
Posted on Google by Elizabeth Kinneberg
We made our 3rd purchase yesterday from Nissan of Rochester! They did absolutely everything possible to get my daughter into the vehicle we wanted for her and within our price range! I recommend Nissan of Rochester to everyone, I’ve never been disappointed! They listen, they take care of you and they provide excellent service.
Posted on Google by Bailey Fox
Always have experienced great service! Tegin has always been very helpful, and knowledgeable! She deserves a raise!!
Posted on Google by Dave Carr
Rochester Nissan has an incredible sales and service department! Teagin does an amazing job Of making sure my service is done correctly and promptly!
Posted on Google by Kathy Lofberg
A pleasant experience, knowledgeable workers, clean waiting area. Everything I look for.
Posted on Google by Charles Ortloff
I recently purchased a car from Nissan in Rochester, Minnesota, and I couldn’t have asked for a better experience. Jesse, the Certified Sales Professional, and Shawn, the General Manager, were absolutely amazing! Jesse was knowledgeable, patient, and made sure every question I had was answered. He made the entire car-buying process seamless and enjoyable. Shawn also went above and beyond to ensure I got the best deal and felt supported throughout the process. But the experience didn’t stop there—the entire team at Nissan Rochester is fantastic! From start to finish, everyone I encountered was professional, courteous, and genuinely helpful. Even when it came to setting up our car services appointment, the process was smooth and easy. If you’re looking for a dealership that truly values its customers and offers exceptional service, I highly recommend Nissan Rochester. They have an amazing team, and I’m incredibly happy with my new car!
Posted on Google by Thelma Garcia
Great service. Tegin was very helpful and communicated throughout the whole process
Posted on Google by Jen Sund
Tegin did an exceptional job. She went above and beyond for me. I forgot something in my car and she had them bring my car that was raised up down for me so I could grab it before my shuttle came to pick me up. 10/10 customer service and knowledgeable about your car service. Thanks Tegin!!
Posted on Google by Samsam
Better than 5 stars
Posted on Google by David Stuve
Outstanding customer service experience! Thank you for the time and care you took with us when we purchased our Pathfinder.
Posted on Google by Carrie Heimer
Awesome people. Smooth experience. I highly recommend- ask for Gavin in sales.
Posted on Google by Patrick Ries
Gavin did a great job finding us the right vehicle. The best car buying experience we’ve been through.
Posted on Google by Valerie Nelson
Jesse the salesman had vehicle ready immediately! Worked with me on price ✔️ Would definitely recommend dealership to future buyers!!!
Posted on Google by marc augustine
Working with Gavin was great! He made the leasing process simple and I was able to get the features I needed and reduced my monthly lease amount. There’s nothing more I could have asked for. A big thanks to Alex too. He was able to get all of the paperwork ready while I was in a meeting which was so helpful.
Posted on Google by Laura Heyde
I took my vehicle in to Penz Nissan because my car would not start. They figured out what it was. They fixed it promptly like always. I enjoyed my service I received from them since I bought my car there almost 3 years ago. They’re fast they’re courteous and they’re just all around awesome.
Posted on Google by Kelli Bradshaw
Excellent straight to the point! Cayden was awesome!
Posted on Google by Andrew Hyland
I am truly happy I went to Nissan of Rochester because they took the time to listen to what was wrong with my vehicle. They didn’t over charge me and they made me fell like family. If you ever need your vehicle look at or fix Penz Automotive is the one to go to.
Posted on Google by Jasmine Ware
Tegin was so helpful and patient when working through the paperwork and allowing me to explain the issues going on with my car. I would recommend working with her to anyone in Rochester who has a Nissan!
Posted on Google by Samantha Eno
In and out. Great shuttle work by Larry!
Posted on Google by Craig Ihrke
I love Tegin she is a beautiful soul and always makes sure that I get the best service every time I come and have service done for my car
Posted on Google by Tamika Oliver
Great service and value.
Posted on Google by william bardsley
I told the dealer what I wanted, the features I wanted, and when I showed up for my appointment, he had exactly what I was looking for waiting for me.
Posted on Google by Eric Seely
First time to a Nissan dealership. They could not have been friendlier or more concerned about what I needed for my new to me versa. Making the appointment was a breeze and when I brought it in for a transmission flush and fill they checked it for codes and let me know my options. I'm very happy with the whole experience from start to finish.
Posted on Google by B Whetstone
Cayden paid very close attention to my concerns and addressed the problem without hesitation. The world needs more people like you, thank you!
Posted on Google by Cierra Chaplin
Great service experience! Everything done as expected, easy in and out!
Posted on Google by Keith Dahlgren
In an industry that leaves many feeling taking advantage of — Nissan of Rochester sets itself apart with honesty and transparency. I bought a used 2023 Tesla Y and had delivered to Dallas and could not of had a more pleasurable experience! Human-centered and mission driven! Shout out to Adam Mcabe and the entire team for living their core values! I never write reviews but felt the need to brag on these folx so that others could have the wonderful experience that I had!
Posted on Google by Nicholas Pascale
I appreciate the work that was done at Nissan of Rochester. Very detailed explanation of options.
Posted on Google by Galen Jones
This was the best car buying experience I have ever had. The Sales Rep, Oketh Owity listened to me, took a great deal of time talking to me and was eager to find me a car that fit my needs. As a woman, car buying is often seen as a man's domain. In the past I have felt that I needed to bring a man to be listened to. I also want to commend the financing person, Adam McCabe. He went above and beyond to get me the prince and financing I wanted. Kudos on the diversity of staff people.
Posted on Google by Suzie Whaley
The service was excellent! The staff were super cool! Very nice!
Posted on Google by Mary Chambers
Brought my mother's car in for service and to have them look for a leak another department had found. We were skeptical about the leak as there wasn't any fluid under the vehicle. The dealership was straight forward and was also unable to find any leaks. They could have easily said it was there but were honest. Would recommend them.
Posted on Google by Dean Meyer
I really enjoyed my purchase experience with Rochester Nissan. I was able to get a fair price with 0% finance. My Rogue has all the features I was looking for and they had a variety of colors available. My salesperson Jesse was knowledgeable and easy to communicate with.
Posted on Google by L M
Initially, our experience was not very good and we were left extremely disappointed. We were told our vehicle would be ready to pick up and it would be fully detailed and have the glass protection and rust inhibitor applied. When we got there, we were told by our sales person that it was done and the vehicle was detailed. The vehicle was not detailed and was dirty on the inside and outside. I got a phone call from service on the following Monday to set up the appointment to apply the glass protection and rust inhibitor. When i told the person who called we were told it was done already, Instead of checking into it, they said "oh, never mind then." I had to ask them to check into it and it indeed was not done. Once it was done, the glass protection was not buffed out well and my windshield was full of marks or streaks. I had to bring the vehicle back to service a few days later because the android auto was not staying connected to my phone, still. They kept it for the day and never found anything. They asked if they could wash it for me and I said yes. The next day, I noticed what looked like clear coat peeling where water spots were all over the entire vehicle. I was furious, but my husband reminded me the sales person who helped us with our paperwork and our sales person we worked with both told us the bumper-to-bumper coverage included paint and defects. This is our first non-GM vehicle so we trusted what we were told. In fact, the sales person who we worked with for the financing told us their Skip Chip product was worthless and he doesn't sell it or recommend it for anyone. It was a product I was interested in because I drive a lot for work, but we decided against it based on the advice from this guy. A week later I had several chips of paint missing from my hood and the clear coat issue. I was fuming to find out we were deceived. Suddenly this $50,000 investment was something I couldn't stand the sight of because it was always something up to this point and the spots were just the icing on the cake after being lied to. I am a nurse and work from my car. The vehicle was something I purchased for myself to have new, reliable vehicle for all my miles. I was heartbroken and felt taken advantage of and angry. This was the second vehicle we had purchased brand new from the Nissan/GMC dealerships now owned by Penz - our first one was purchased when it was still Lupient - and I was treated like a stupid female and talked down to by the service department every time I went for service and our problem with our terrain was never properly documented and we were tossed around so much that we gave up on trying. I was really starting to regret doing business with them again, but figured it was under new ownership so it has to be different this time. I called Lindsay, one of the sales managers at Penz, as a last ditch effort to try to have my frustrations heard and see what options existed, if any. When I saw her in person the first time, I eventually broke down in tears because I was so gutted by everything. We left that meeting finally feeling heard and listened to and were hopeful. The next day, my husband called me and said he had great news for me. He had talked to Lindsay and they replaced the hood on my Rogue with a brand new one, detailed it thoroughly inside and out, and because we were given misleading information about a product that would be very valuable to me, Penz was covering half the cost of applying the Skip Chip to my front end!! Lindsay, Kevin, and everyone truly went way above and beyond anything we ever could have imagined! My heart is so full with how they listened to me/us and how dedicated they were to making it right!! I will absolutely keep going back there, as long as Lindsay and Kevin stick around!! I get to pick up my Rogue today after a week and a half in a loaner car and I cannot wait!!!
Posted on Google by Kayla Ourada
Such an easy process. I have a very happy girl for her first car!! Thank you Jesse for everything!!!
Posted on Google by Alyssa Arch
Nice people, helpful
Posted on Google by Nancy Flinck
Jon was very knowledgeable and polite during the whole experience. This is the second time dealing with Jon very professional
Posted on Google by Rick Long
Amazing sales team, customer service,and quality vehicles.
Posted on Google by Bev Chavis
Malik, Sam, and the whole team made our car buying process as painless as possible! Forever grateful to them for getting us into the right car at the right price!
Posted on Google by Jessica Hoeft
Had a great experience in purchasing a new vehicle from Nissan of Rochester. Jesse was so easy to work with. Great team of people.
Posted on Google by Nancy kuklinski
Awesome, helpful salesman. This outback wilderness is so awesome I have a hard-on!
Posted on Google by Paul Schramm
Malik and Shawn were awesome to work with! If you're looking for a new nissan, you won't find a better team. Malik spent a good portion of a morning in the rain and on test drives with me. Shawn worked with me on a way that my out of state family could experience the car before purchase without a commitment to see if everyone would love it.
Posted on Google by Kreig Schnetzer
Excellent service!! Isaiah was fabulous. Very friendly and listened to what we wanted and got us exactly what we asked for.
Posted on Google by Mary Rosheim
They were so awesome to work with and put me at ease. They delivered my vehicle and made it easy to communicate via text because phone calls don't work with my job. We also got a lifetime warranty for our Subaru. If we get another Subaru down the road, we would definitely go to them again.
Posted on Google by Paige Hageman
I would like to express my gratitude to Jesse Flanagan for his assistance during my car buying process. He demonstrated a high level of professionalism and extensive knowledge regarding my vehicle. I traveled a long distance to check out a vehicle listed in their inventory. After scheduling an appointment with Jesse, I arrived to find the car ready and spotless, complete with a welcoming smiley face sign. The transaction was conducted smoothly and I would confidently recommend him to others considering a car purchase.
Posted on Google by Deborah Higgin
Recently bought a Toyota Corolla from Rochester Toyota for my son. Wanted to get my son a Corolla because they are well designed, reliable and a great value. The individuals of the sales team I worked with were Seng and Patrick who are very knowledgeable, helpful and kind. I recommend Rochester Toyota
Posted on Google by Darrin Hoffman
Best service I’ve ever received I stopped into Nissan of Rochester for parts and ended up having one of the best customer service experiences I’ve ever had. I met a salesman named Jesse Flanagan, and from the very beginning he was nothing short of impressive. Not only did I decide on the spot that I’ll be buying my next vehicle from him, but he went above and beyond by taking the time to explain every feature and every product Nissan offers. After that, he personally walked me to the parts department and made sure I was completely taken care of there as well. The way Jesse handled everything from start to finish was outstanding. This is the kind of service you don’t expect anymore in today’s world, but Jesse proves that you can still be treated the right way. He is professional, knowledgeable, and genuinely cares about the customer experience. This salesman deserves to be promoted. From my entire heart, thank you Jesse Flanagan you are truly the best. I look forward to seeing you again soon, and I will absolutely be sending my friends and family your way. Thank you, thank you!
Posted on Google by Bill Gordon
TLDR - Amazing experience. Both Scott and Eric are so smart and kind - they even helped me deal with another Nissan location when the other location did a terrible job of communicating. Highly Recommend!
Posted on Google by Danika Dahl
Was an awesome experience. Makenna was really good. And things went smooth!
Posted on Google by Kate Ahern
I have taken my Nissan to Nissan of Rochester for years and have always been provided with the highest quality customer service. Thank you for all you do.
Posted on Google by P. McCarthy-Sher
Friendly and fast
Posted on Google by vicky dehning
Kevin did a great job walking me through the 24 point inspection results. Koo
Posted on Google by mark walsh
My husband and I just bought a Jeep Grand Cherokee L Overland from your dealership and had a wonderful experience! We are from Nebraska, did all paperwork remotely, and they were able to deliver the vehicle. Gavin and Austin were awesome to work with and we really appreciated the efficient communication! Thank you guys, we love our new Jeep!!
Posted on Google by Keri Melson
Very fast, friendly job well done.
Posted on Google by Robyn Davis
Hi Matt m. here. I recently brought my car into nissan to get it looked at, and what a great experience. Steve the manager was so helpful along with the rest of the employees/techs. Let me mention Tegen, she has stayed with me through the whole process of my car being taken care of. Full of energy and willing to help with a smile. Will return to their store.
Posted on Google by Matthew Mathias
Jesse was great to work with. Was very prompt and took time to answer questions.
Posted on Google by Kelsey Sjaarda
I went in to get a key made no appointment she got it done in 1/2 hour very impressed
Posted on Google by Mark Moorhead
Tegin rocks, always able to help us out when needed most.
Posted on Google by Kaleb Blaser
After test drive able to continue correspondence from distance and complete purchase.
Posted on Google by Daniel Rosin
Had a great experience. Responsive, kind and knowledgeable sales team. I can't believe they actually delivered the car to our home. We just recently had our first free multi point inspection tire rotation and oil change after 3 months. What amazing service. I highly recommend Nissan Rochester!
Posted on Google by Rick Yonker
Great friendly stuff I got the help I need it and they fixed the car same day
Posted on Google by Jorge Madrid
Gavin is a great guy and did a good job making the car buying experience easy.
Posted on Google by Mark Jacobs
Smooth easy buying experience.
Posted on Google by A S
Was easy to book an appointment relatively close to the date, efficient service , good lounge to relax in while waiting.
Posted on Google by Ally Policarpio
Excellent customer service!
Posted on Google by Sparrowguf
Excellent service! Kevin was fast, helpful and patient. Very accommodating to our unique situation.
Posted on Google by H West
Appointment time was different from time I was given and time the service department had. Otherwise good experience.
Posted on Google by Marc Folven
Rochester Nissan proved to be a convenient stop to diagnose an issue with my Pathfinder while I was doctoring. On one of the coldest afternoon's of the year they kept my vehicle overnight and allowed pick up the next morning!
Posted on Google by Sue Peters
Very helpful and nice.
Posted on Google by Lee Erickson
Nissan of Rochester was a pleasure to work with. Services were fast and all our demands were taken care of professionally. Thanks Gary &Lois Fegre
Posted on Google by Gary Fegre
We bought our second vehicle from Nissan of Rochester, because the people are genuine. Jesse is a great guy, and went above and beyond to accommodate. Austin will work with you to get what you want. If you buy one vehicle from them, you’ll want to back for the second vehicle. You can’t go wrong with Jesse! Thanks so much for going there extra miles…”literally!”
Posted on Google by Anni Fegre
First oil change on the new car Nissan Teagin was very good about explanation of the process. Very nice lounge to wait in with exceptional coffee while waiting.
Posted on Google by Judy Holst
McKenna our sales rep was awesome, you would never know that she had only worked in sales at Nissan Rochester for 2 weeks. Super job, We were always well informed on what was happening and never felt pressured. Good job Rochester Nissan
Posted on Google by Ellen Klennert
Nissan of Rochester did a great job taking care of us... They all took good care of us wanting only the best for us. They even stayed after they closed to take care of us!!!
Posted on Google by Dennis Blank
Very friendly techs
Posted on Google by Mike Hendrickson
Quick and easy service.
Posted on Google by Mitch Trom
Great service!
Posted on Google by Drew S
My experience at Rochester Nissan has never disappointed me. From the front desk to the service area, I always feel assured that the services are done thoroughly. I also appreciate being kept informed as my vehicle is being worked on.
Posted on Google by Sheila Benson
Fast oil change and nice people!
Posted on Google by Magnus Veers
Fantastic experience buying and selling with these guys. Sales rep was in constant contact and finance guy went through everything in detail so you know exactly what you are getting.
Posted on Google by Joseph Beeler
Excellent team to work with - knowledgeable and great customer service!
Posted on Google by Gabriel Briseno
Solid dealership always feel taken care of. They are also attentive.
Posted on Google by Marsahn Williams
Great service, and we were in and out in about a half hour!
Posted on Google by Jennifer Tenney
The best Nissan Service Center. Karl is experienced, knowledgeable , and service oriented.
Posted on Google by Mountain B
They were very accommodating. I dropped off the car and used their courtesy driver to go to some appointments. The appointments went much later than expected but they were very understanding about adjusting the pickup time.
Posted on Google by Carmen Johnson
I just purchased a 2024 frontier from Nissan of Rochester. Jesse Flanagan in sales was great to work with, answering all my questions and was very concerned that I got the right vehicle for my needs. Jesse and the team in management made my buying experience a calm and professional time. Nissan of Rochester will be my go to for all my service and sales needs, as they have earned my business. Thank you, for your attention to detail!
Posted on Google by mike christner
Friendly staff. Excellent customer service.
Posted on Google by Clint Williams
The welcome sign in the car I was planning to test drive made me chuckle… and yes, I did end up buying the car. The salesperson was pretty green, but the experience was pleasant and fairly low-pressure overall, and she did a good job informing me of all my options.
Posted on Google by Tyson Scrabeck
I had good customer experience with Nissan of Rochester. They are very welcoming and work hard to satisfy customers . I recommend this place for any one who wants to purchase and service cars. I greatly appreciate all the support I got!
Posted on Google by Melaku Ningashe
Hello, came in to get an oil change, transmission flush etc. dropped off my vehicle at 7am, picked it up at 11am service was fast. Employees were friendly.
Posted on Google by Tarah Piilola
My car repairs are complete. Staff is friendly and knowledgeable. They make sure I know what my car needs are and what it’s going to cost. Excellent customer service.
Posted on Google by Jean Schafer
Comfortable waiting area with specialty coffee options while waiting. The oil change and tire rotation with carwash was done in less than 1 hour. Will definitely go back if we are in the Rochester area.
Posted on Google by Diane Hampton
We hate car shopping. Test drives and sales pitches and trying to upsell beyond our budget. That is not true of Nissan of Rochester. We came in with low expectations. However, the salesperson Makenna was respectful and helpful to the Nth degree. She quickly found to models in our budget. We opted to test drive the 2025 Nissan Sentra LE. The car was smooth and easy to operate so we asked for a longer test drives. She did not fuss as others did at other dealerships. She filled the tank and let us drive several miles. We liked it and wanted to buy it. She started the paperwork then brought on the finance guy. More paperwork. We had questions on the package costs (LE, SV, or SR). Makenna knew all the features of each and provided a brochure with the same information. She also knew the prices of each package. We chose the LE package as it more closely met our needs. Final paperwork in a different building. Paperwork taking too much time. Makenna interceded when we felt out of the loop. We finally were called in to complete the paperwork. Yay! Highest compliments to Makenna for dealing with older folks who wanted something simple and letting us make the choice from her suggestions. Also, kudos for Nissan of Rochester. Fair and obvious pricing for all vehicles prominently displayed.
Posted on Google by James Spitz
Had lheadlihgts replaced on my recentlty purchase Mazda CX5. That I recently bought from Rochester Nissan. The wrong ones we on ve the car. They put the correct ones on at no charge
Posted on Google by Bill Mason
Best car buying experience I have ever had. Makenna and Skyler were both 10/10 with my car buying experience. I will be buying from Nissan of Rochester again.
Posted on Google by Ryan Hutmacher
I had my oil changed, and tires rotated at Nissan of Rochester this morning. I was greeted by a friendly, and professional staff member. The work was done on time, by trusted mechanics. I know my truck is in good hands when I bring it in for service work. I like it they do this vehicle health report, and if they find something, they let me know, and they take care of it.The waiting area was clean, and inviting, and the coffee was great! Thank You Nissan of Rochester!
Posted on Google by Leslie Backus
Fantastic and efficient service!
Posted on Google by Patrick Porras
No pressure, completed what I wanted quickly.
Posted on Google by Jon Knutson
Good service and awesome to be able to communicate via text and approve services online
Posted on Google by Maggie
She was very informative on being able to give me the accurate information that I needed for getting my car repaired after having an oil change
Posted on Google by Jessica Dormady
very easy and respectful process. No pressure, provided honest information. Thank You
Posted on Google by David Derby
Great people to work with. KARL went Above and beyond to help someone in need. Good people who will take care of you.
Posted on Google by Mark Perryman
Great service. Clean waiting area.
Posted on Google by Steve Stensrud
What a great location and staff. I was traveling when the thermostat went out in my car. I made a stop into this dealership and they immediately were able to assist me. They truly went above and beyond. I asked them to perform a diagnostic to ensure I get home safely and some issues were discovered. Nothing critical, but the service I received here makes me want to come back for the remainder of the repairs. That's how excellent this location served my needs and in a pinch.
Posted on Google by allen green
This service department again is molding into a great group. Led by Tegin and Kevin they reload and regroup without missing a beat. Angela is very very good. No concerns keeping all three Nissan here for their care.
Posted on Google by Lalakersguy1
Went well.
Posted on Google by Scott Larson
These guys went above and beyond to make my experience great! They worked to make sure I got everything I wanted and more. I recommend anyone that is in the market for a new vehicle to them. It was well worth my 2 hour drive there!! Thank you so much Makenna for all your hard work!
Posted on Google by Twyla Steenblock
The experience was positive. Very nice salesman and the financial person was also very helpful.
Posted on Google by Donna Vale
Technician was very nice found an issue that the vin was recorded wrong in the system and manually corrected the issue. Update: They completed my maintenance in record time!
Posted on Google by Logan Sibinski
Always a great experience with the Service Department. Tegin was knowledgeable and good to work with. I have had my Frontier serviced at Nissan of Rochester since 2019 and it currently has 131,000 miles and still running strong! Highly recommend this facility!!
Posted on Google by Greg Keyport
Fast, friendly, and informative
Posted on Google by Jo Goodsell
Excellent customer service!!!
Posted on Google by Sandy Jahnke
Thank you so much for giving excellent customer care , nice team = nice car
Posted on Google by MANT4JENE
He is great to work with
Posted on Google by Tina Blattner
Communication and the way to select what recommendations I wanted to move forward with made it Super easy and convenient.
Posted on Google by Eric Lopez
The best car buying experience Ive ever had. Made a deal over the phone with Skyler. Drove 11 hrs to close the deal. Everything went smooth as butter when I got there. Props to Makenna the salesperson. The hardest part was driving home but I enjoyed it. Thanks again Skyler/Makenna and company.
Posted on Google by Choi Ho
I was looking to consider to lease a new SUV , I was able to connect electronically, schedule with a sales person, and establish a relationship before I even arrived at the dealership. I was pleased with the welcoming atmosphere and knowledge of various vehicle options. In addition the sales and finance staff collaborated to ensure I had a deal that worked for me, and them. I have owned a Nissan, after this experience, will gladly continue as a satisfied customer, and will recommend to others without hesitation! I will recommend our sales(Tyra) , and finance associate (Adam) whole heartedly.
Posted on Google by Mary Morris
The experience at Nissan have always been great everyone is so helpful and friendly. Tegin was friendly, she was knowledgeable and she lets us know of delays when our parts didn't get delivered as planned. We were informed and updated throughout the whole process. Thank you, Katie!
Posted on Google by Katie Chanthivong
The best service and communication!
Posted on Google by Kelli McDonald
Tegin was very pleasant and professional. Took time to walk thru all of suggested services that was done during inspection, had breakdowns of prices for all suggested services also. Would highly recommend to anyone will be definitely going back. Thank you very much
Posted on Google by Jeffrey Fohrman
Excellent service, good communication, well coordinated with all Nissan needs. Truck washed and ready.
Posted on Google by Faye Thompson
I recently purchased a used vehicle from Remi. She did a great job explaining the vehicle and answering questions and if she didn't know the answer she got the answer for me.
Posted on Google by Travis Woodfill
Prompt and courteous service. The mechanics here are top notch!
Posted on Google by Jim Anklan
I felt the service on my car was accomplished in a timely manner. Also, the future recommendations for my vehicle were easy to understand. Customer service is great!
Posted on Google by Noel
I worked with Jesse on finding a new vehicle after my 2020 Nissan Rogue was totaled! I drove home a 2026 Nissan Rogue that had everything I wanted. Jesse made it easy and navigated these purchasing process with me! Thank you Nissan of Rochester and Jesse F. :-)
Posted on Google by Elle Hentges
Angelina was awesome to work with today! Thank you for good service.
Posted on Google by Sarorn Swanson
Polite and kept me updated so I could make informed decisions.
Posted on Google by James Winchip
Excellent service. Friendly, and very helpful.
Posted on Google by Karl haugen
Tegin is amazing! Her communication through the whole process was outstanding. Definitely will be back, as long as Tegin is there!
Posted on Google by Dustin Fenske
McKenna and the whole sales team at Penz were very helpful. They were knowledgeable and reasonably priced. I felt very comfortable purchasing my vehicle here.
Posted on Google by Mark Cismoski
I can’t say enough about how wonderful our experience was with Jesse Flanagan and the team at Nissan of Rochester. From the moment we walked in the door until the moment we left, it was truly the best experience I’ve ever had at a dealership. Even though they didn’t have the exact vehicle we were looking for, Jesse went above and beyond to walk us through options, explain everything in detail, and even helped us find the right vehicle that worked perfectly for us. He took the time to congratulate us on our purchase and offered his support and service in the future if we ever need anything. Jesse’s product knowledge, professionalism, and genuine care made the entire process smooth and enjoyable. I greatly appreciate the effort he put in to make sure we were taken care of, and I would absolutely recommend Jesse and Nissan of Rochester to anyone in need of a vehicle. Thank you again, Jesse you’re amazing! The Nissan team at Rochester will take great care of you!
Posted on Google by Jonathan Kelly
I had a really good experience with Karl at Nissan. Super nice person, helpful and direct. Nissan of Rochester has provided me with great service since moving to Rochester.
Posted on Google by Joseph Bernard
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