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I really enjoyed my purchase experience with Rochester Nissan. I was able to get a fair price with 0% finance. My Rogue has all the features I was looking for and they had a variety of colors available. My salesperson Jesse was knowledgeable and easy to communicate with.
Posted on Google by L M
Initially, our experience was not very good and we were left extremely disappointed. We were told our vehicle would be ready to pick up and it would be fully detailed and have the glass protection and rust inhibitor applied. When we got there, we were told by our sales person that it was done and the vehicle was detailed. The vehicle was not detailed and was dirty on the inside and outside. I got a phone call from service on the following Monday to set up the appointment to apply the glass protection and rust inhibitor. When i told the person who called we were told it was done already, Instead of checking into it, they said "oh, never mind then." I had to ask them to check into it and it indeed was not done. Once it was done, the glass protection was not buffed out well and my windshield was full of marks or streaks. I had to bring the vehicle back to service a few days later because the android auto was not staying connected to my phone, still. They kept it for the day and never found anything. They asked if they could wash it for me and I said yes. The next day, I noticed what looked like clear coat peeling where water spots were all over the entire vehicle. I was furious, but my husband reminded me the sales person who helped us with our paperwork and our sales person we worked with both told us the bumper-to-bumper coverage included paint and defects. This is our first non-GM vehicle so we trusted what we were told. In fact, the sales person who we worked with for the financing told us their Skip Chip product was worthless and he doesn't sell it or recommend it for anyone. It was a product I was interested in because I drive a lot for work, but we decided against it based on the advice from this guy. A week later I had several chips of paint missing from my hood and the clear coat issue. I was fuming to find out we were deceived. Suddenly this $50,000 investment was something I couldn't stand the sight of because it was always something up to this point and the spots were just the icing on the cake after being lied to. I am a nurse and work from my car. The vehicle was something I purchased for myself to have new, reliable vehicle for all my miles. I was heartbroken and felt taken advantage of and angry. This was the second vehicle we had purchased brand new from the Nissan/GMC dealerships now owned by Penz - our first one was purchased when it was still Lupient - and I was treated like a stupid female and talked down to by the service department every time I went for service and our problem with our terrain was never properly documented and we were tossed around so much that we gave up on trying. I was really starting to regret doing business with them again, but figured it was under new ownership so it has to be different this time. I called Lindsay, one of the sales managers at Penz, as a last ditch effort to try to have my frustrations heard and see what options existed, if any. When I saw her in person the first time, I eventually broke down in tears because I was so gutted by everything. We left that meeting finally feeling heard and listened to and were hopeful. The next day, my husband called me and said he had great news for me. He had talked to Lindsay and they replaced the hood on my Rogue with a brand new one, detailed it thoroughly inside and out, and because we were given misleading information about a product that would be very valuable to me, Penz was covering half the cost of applying the Skip Chip to my front end!! Lindsay, Kevin, and everyone truly went way above and beyond anything we ever could have imagined! My heart is so full with how they listened to me/us and how dedicated they were to making it right!! I will absolutely keep going back there, as long as Lindsay and Kevin stick around!! I get to pick up my Rogue today after a week and a half in a loaner car and I cannot wait!!!
Posted on Google by Kayla Ourada
Such an easy process. I have a very happy girl for her first car!! Thank you Jesse for everything!!!
Posted on Google by Alyssa Arch
Nice people, helpful
Posted on Google by Nancy Flinck
Jon was very knowledgeable and polite during the whole experience. This is the second time dealing with Jon very professional
Posted on Google by Rick Long
Amazing sales team, customer service,and quality vehicles.
Posted on Google by Bev Chavis
Malik, Sam, and the whole team made our car buying process as painless as possible! Forever grateful to them for getting us into the right car at the right price!
Posted on Google by Jessica Hoeft
Had a great experience in purchasing a new vehicle from Nissan of Rochester. Jesse was so easy to work with. Great team of people.
Posted on Google by Nancy kuklinski
Awesome, helpful salesman. This outback wilderness is so awesome I have a hard-on!
Posted on Google by Paul Schramm
Malik and Shawn were awesome to work with! If you're looking for a new nissan, you won't find a better team. Malik spent a good portion of a morning in the rain and on test drives with me. Shawn worked with me on a way that my out of state family could experience the car before purchase without a commitment to see if everyone would love it.
Posted on Google by Kreig Schnetzer
Excellent service!! Isaiah was fabulous. Very friendly and listened to what we wanted and got us exactly what we asked for.
Posted on Google by Mary Rosheim
They were so awesome to work with and put me at ease. They delivered my vehicle and made it easy to communicate via text because phone calls don't work with my job. We also got a lifetime warranty for our Subaru. If we get another Subaru down the road, we would definitely go to them again.
Posted on Google by Paige Hageman
I would like to express my gratitude to Jesse Flanagan for his assistance during my car buying process. He demonstrated a high level of professionalism and extensive knowledge regarding my vehicle. I traveled a long distance to check out a vehicle listed in their inventory. After scheduling an appointment with Jesse, I arrived to find the car ready and spotless, complete with a welcoming smiley face sign. The transaction was conducted smoothly and I would confidently recommend him to others considering a car purchase.
Posted on Google by Deborah Higgin
Recently bought a Toyota Corolla from Rochester Toyota for my son. Wanted to get my son a Corolla because they are well designed, reliable and a great value. The individuals of the sales team I worked with were Seng and Patrick who are very knowledgeable, helpful and kind. I recommend Rochester Toyota
Posted on Google by Darrin Hoffman
Best service I’ve ever received I stopped into Nissan of Rochester for parts and ended up having one of the best customer service experiences I’ve ever had. I met a salesman named Jesse Flanagan, and from the very beginning he was nothing short of impressive. Not only did I decide on the spot that I’ll be buying my next vehicle from him, but he went above and beyond by taking the time to explain every feature and every product Nissan offers. After that, he personally walked me to the parts department and made sure I was completely taken care of there as well. The way Jesse handled everything from start to finish was outstanding. This is the kind of service you don’t expect anymore in today’s world, but Jesse proves that you can still be treated the right way. He is professional, knowledgeable, and genuinely cares about the customer experience. This salesman deserves to be promoted. From my entire heart, thank you Jesse Flanagan you are truly the best. I look forward to seeing you again soon, and I will absolutely be sending my friends and family your way. Thank you, thank you!
Posted on Google by Bill Gordon
TLDR - Amazing experience. Both Scott and Eric are so smart and kind - they even helped me deal with another Nissan location when the other location did a terrible job of communicating. Highly Recommend!
Posted on Google by Danika Dahl
Was an awesome experience. Makenna was really good. And things went smooth!
Posted on Google by Kate Ahern
I have taken my Nissan to Nissan of Rochester for years and have always been provided with the highest quality customer service. Thank you for all you do.
Posted on Google by P. McCarthy-Sher
Friendly and fast
Posted on Google by vicky dehning
Kevin did a great job walking me through the 24 point inspection results. Koo
Posted on Google by mark walsh
My husband and I just bought a Jeep Grand Cherokee L Overland from your dealership and had a wonderful experience! We are from Nebraska, did all paperwork remotely, and they were able to deliver the vehicle. Gavin and Austin were awesome to work with and we really appreciated the efficient communication! Thank you guys, we love our new Jeep!!
Posted on Google by Keri Melson
Very fast, friendly job well done.
Posted on Google by Robyn Davis
Hi Matt m. here. I recently brought my car into nissan to get it looked at, and what a great experience. Steve the manager was so helpful along with the rest of the employees/techs. Let me mention Tegen, she has stayed with me through the whole process of my car being taken care of. Full of energy and willing to help with a smile. Will return to their store.
Posted on Google by Matthew Mathias
Jesse was great to work with. Was very prompt and took time to answer questions.
Posted on Google by Kelsey Sjaarda
I went in to get a key made no appointment she got it done in 1/2 hour very impressed
Posted on Google by Mark Moorhead
Tegin rocks, always able to help us out when needed most.
Posted on Google by Kaleb Blaser
After test drive able to continue correspondence from distance and complete purchase.
Posted on Google by Daniel Rosin
Had a great experience. Responsive, kind and knowledgeable sales team. I can't believe they actually delivered the car to our home. We just recently had our first free multi point inspection tire rotation and oil change after 3 months. What amazing service. I highly recommend Nissan Rochester!
Posted on Google by Rick Yonker
Great friendly stuff I got the help I need it and they fixed the car same day
Posted on Google by Jorge Madrid
Gavin is a great guy and did a good job making the car buying experience easy.
Posted on Google by Mark Jacobs
Smooth easy buying experience.
Posted on Google by A S
Was easy to book an appointment relatively close to the date, efficient service , good lounge to relax in while waiting.
Posted on Google by Ally Policarpio
Excellent customer service!
Posted on Google by Sparrowguf
Excellent service! Kevin was fast, helpful and patient. Very accommodating to our unique situation.
Posted on Google by H West
Appointment time was different from time I was given and time the service department had. Otherwise good experience.
Posted on Google by Marc Folven
Rochester Nissan proved to be a convenient stop to diagnose an issue with my Pathfinder while I was doctoring. On one of the coldest afternoon's of the year they kept my vehicle overnight and allowed pick up the next morning!
Posted on Google by Sue Peters
Very helpful and nice.
Posted on Google by Lee Erickson
Nissan of Rochester was a pleasure to work with. Services were fast and all our demands were taken care of professionally. Thanks Gary &Lois Fegre
Posted on Google by Gary Fegre
We bought our second vehicle from Nissan of Rochester, because the people are genuine. Jesse is a great guy, and went above and beyond to accommodate. Austin will work with you to get what you want. If you buy one vehicle from them, you’ll want to back for the second vehicle. You can’t go wrong with Jesse! Thanks so much for going there extra miles…”literally!”
Posted on Google by Anni Fegre
First oil change on the new car Nissan Teagin was very good about explanation of the process. Very nice lounge to wait in with exceptional coffee while waiting.
Posted on Google by Judy Holst
McKenna our sales rep was awesome, you would never know that she had only worked in sales at Nissan Rochester for 2 weeks. Super job, We were always well informed on what was happening and never felt pressured. Good job Rochester Nissan
Posted on Google by Ellen Klennert
Nissan of Rochester did a great job taking care of us... They all took good care of us wanting only the best for us. They even stayed after they closed to take care of us!!!
Posted on Google by Dennis Blank
Very friendly techs
Posted on Google by Mike Hendrickson
Quick and easy service.
Posted on Google by Mitch Trom
Great service!
Posted on Google by Drew S
My experience at Rochester Nissan has never disappointed me. From the front desk to the service area, I always feel assured that the services are done thoroughly. I also appreciate being kept informed as my vehicle is being worked on.
Posted on Google by Sheila Benson
Fast oil change and nice people!
Posted on Google by Magnus Veers
Fantastic experience buying and selling with these guys. Sales rep was in constant contact and finance guy went through everything in detail so you know exactly what you are getting.
Posted on Google by Joseph Beeler
Excellent team to work with - knowledgeable and great customer service!
Posted on Google by Gabriel Briseno
Solid dealership always feel taken care of. They are also attentive.
Posted on Google by Marsahn Williams
Great service, and we were in and out in about a half hour!
Posted on Google by Jennifer Tenney
The best Nissan Service Center. Karl is experienced, knowledgeable , and service oriented.
Posted on Google by Mountain B
They were very accommodating. I dropped off the car and used their courtesy driver to go to some appointments. The appointments went much later than expected but they were very understanding about adjusting the pickup time.
Posted on Google by Carmen Johnson
I just purchased a 2024 frontier from Nissan of Rochester. Jesse Flanagan in sales was great to work with, answering all my questions and was very concerned that I got the right vehicle for my needs. Jesse and the team in management made my buying experience a calm and professional time. Nissan of Rochester will be my go to for all my service and sales needs, as they have earned my business. Thank you, for your attention to detail!
Posted on Google by mike christner
Friendly staff. Excellent customer service.
Posted on Google by Clint Williams
The welcome sign in the car I was planning to test drive made me chuckle… and yes, I did end up buying the car. The salesperson was pretty green, but the experience was pleasant and fairly low-pressure overall, and she did a good job informing me of all my options.
Posted on Google by Tyson Scrabeck
I had good customer experience with Nissan of Rochester. They are very welcoming and work hard to satisfy customers . I recommend this place for any one who wants to purchase and service cars. I greatly appreciate all the support I got!
Posted on Google by Melaku Ningashe
Hello, came in to get an oil change, transmission flush etc. dropped off my vehicle at 7am, picked it up at 11am service was fast. Employees were friendly.
Posted on Google by Tarah Piilola
My car repairs are complete. Staff is friendly and knowledgeable. They make sure I know what my car needs are and what it’s going to cost. Excellent customer service.
Posted on Google by Jean Schafer
Comfortable waiting area with specialty coffee options while waiting. The oil change and tire rotation with carwash was done in less than 1 hour. Will definitely go back if we are in the Rochester area.
Posted on Google by Diane Hampton
We hate car shopping. Test drives and sales pitches and trying to upsell beyond our budget. That is not true of Nissan of Rochester. We came in with low expectations. However, the salesperson Makenna was respectful and helpful to the Nth degree. She quickly found to models in our budget. We opted to test drive the 2025 Nissan Sentra LE. The car was smooth and easy to operate so we asked for a longer test drives. She did not fuss as others did at other dealerships. She filled the tank and let us drive several miles. We liked it and wanted to buy it. She started the paperwork then brought on the finance guy. More paperwork. We had questions on the package costs (LE, SV, or SR). Makenna knew all the features of each and provided a brochure with the same information. She also knew the prices of each package. We chose the LE package as it more closely met our needs. Final paperwork in a different building. Paperwork taking too much time. Makenna interceded when we felt out of the loop. We finally were called in to complete the paperwork. Yay! Highest compliments to Makenna for dealing with older folks who wanted something simple and letting us make the choice from her suggestions. Also, kudos for Nissan of Rochester. Fair and obvious pricing for all vehicles prominently displayed.
Posted on Google by James Spitz
Had lheadlihgts replaced on my recentlty purchase Mazda CX5. That I recently bought from Rochester Nissan. The wrong ones we on ve the car. They put the correct ones on at no charge
Posted on Google by Bill Mason
Best car buying experience I have ever had. Makenna and Skyler were both 10/10 with my car buying experience. I will be buying from Nissan of Rochester again.
Posted on Google by Ryan Hutmacher
I had my oil changed, and tires rotated at Nissan of Rochester this morning. I was greeted by a friendly, and professional staff member. The work was done on time, by trusted mechanics. I know my truck is in good hands when I bring it in for service work. I like it they do this vehicle health report, and if they find something, they let me know, and they take care of it.The waiting area was clean, and inviting, and the coffee was great! Thank You Nissan of Rochester!
Posted on Google by Leslie Backus
Fantastic and efficient service!
Posted on Google by Patrick Porras
No pressure, completed what I wanted quickly.
Posted on Google by Jon Knutson
Good service and awesome to be able to communicate via text and approve services online
Posted on Google by Maggie
She was very informative on being able to give me the accurate information that I needed for getting my car repaired after having an oil change
Posted on Google by Jessica Dormady
very easy and respectful process. No pressure, provided honest information. Thank You
Posted on Google by David Derby
Great people to work with. KARL went Above and beyond to help someone in need. Good people who will take care of you.
Posted on Google by Mark Perryman
Great service. Clean waiting area.
Posted on Google by Steve Stensrud
What a great location and staff. I was traveling when the thermostat went out in my car. I made a stop into this dealership and they immediately were able to assist me. They truly went above and beyond. I asked them to perform a diagnostic to ensure I get home safely and some issues were discovered. Nothing critical, but the service I received here makes me want to come back for the remainder of the repairs. That's how excellent this location served my needs and in a pinch.
Posted on Google by allen green
This service department again is molding into a great group. Led by Tegin and Kevin they reload and regroup without missing a beat. Angela is very very good. No concerns keeping all three Nissan here for their care.
Posted on Google by Lalakersguy1
Went well.
Posted on Google by Scott Larson
These guys went above and beyond to make my experience great! They worked to make sure I got everything I wanted and more. I recommend anyone that is in the market for a new vehicle to them. It was well worth my 2 hour drive there!! Thank you so much Makenna for all your hard work!
Posted on Google by Twyla Steenblock
The experience was positive. Very nice salesman and the financial person was also very helpful.
Posted on Google by Donna Vale
Technician was very nice found an issue that the vin was recorded wrong in the system and manually corrected the issue. Update: They completed my maintenance in record time!
Posted on Google by Logan Sibinski
Always a great experience with the Service Department. Tegin was knowledgeable and good to work with. I have had my Frontier serviced at Nissan of Rochester since 2019 and it currently has 131,000 miles and still running strong! Highly recommend this facility!!
Posted on Google by Greg Keyport
Fast, friendly, and informative
Posted on Google by Jo Goodsell
Excellent customer service!!!
Posted on Google by Sandy Jahnke
Thank you so much for giving excellent customer care , nice team = nice car
Posted on Google by MANT4JENE
He is great to work with
Posted on Google by Tina Blattner
Communication and the way to select what recommendations I wanted to move forward with made it Super easy and convenient.
Posted on Google by Eric Lopez
The best car buying experience Ive ever had. Made a deal over the phone with Skyler. Drove 11 hrs to close the deal. Everything went smooth as butter when I got there. Props to Makenna the salesperson. The hardest part was driving home but I enjoyed it. Thanks again Skyler/Makenna and company.
Posted on Google by Choi Ho
I was looking to consider to lease a new SUV , I was able to connect electronically, schedule with a sales person, and establish a relationship before I even arrived at the dealership. I was pleased with the welcoming atmosphere and knowledge of various vehicle options. In addition the sales and finance staff collaborated to ensure I had a deal that worked for me, and them. I have owned a Nissan, after this experience, will gladly continue as a satisfied customer, and will recommend to others without hesitation! I will recommend our sales(Tyra) , and finance associate (Adam) whole heartedly.
Posted on Google by Mary Morris
The experience at Nissan have always been great everyone is so helpful and friendly. Tegin was friendly, she was knowledgeable and she lets us know of delays when our parts didn't get delivered as planned. We were informed and updated throughout the whole process. Thank you, Katie!
Posted on Google by Katie Chanthivong
The best service and communication!
Posted on Google by Kelli McDonald
Tegin was very pleasant and professional. Took time to walk thru all of suggested services that was done during inspection, had breakdowns of prices for all suggested services also. Would highly recommend to anyone will be definitely going back. Thank you very much
Posted on Google by Jeffrey Fohrman
Excellent service, good communication, well coordinated with all Nissan needs. Truck washed and ready.
Posted on Google by Faye Thompson
I recently purchased a used vehicle from Remi. She did a great job explaining the vehicle and answering questions and if she didn't know the answer she got the answer for me.
Posted on Google by Travis Woodfill
Prompt and courteous service. The mechanics here are top notch!
Posted on Google by Jim Anklan
I felt the service on my car was accomplished in a timely manner. Also, the future recommendations for my vehicle were easy to understand. Customer service is great!
Posted on Google by Noel
I worked with Jesse on finding a new vehicle after my 2020 Nissan Rogue was totaled! I drove home a 2026 Nissan Rogue that had everything I wanted. Jesse made it easy and navigated these purchasing process with me! Thank you Nissan of Rochester and Jesse F. :-)
Posted on Google by Elle Hentges
Angelina was awesome to work with today! Thank you for good service.
Posted on Google by Sarorn Swanson
Polite and kept me updated so I could make informed decisions.
Posted on Google by James Winchip
Excellent service. Friendly, and very helpful.
Posted on Google by Karl haugen
Tegin is amazing! Her communication through the whole process was outstanding. Definitely will be back, as long as Tegin is there!
Posted on Google by Dustin Fenske
McKenna and the whole sales team at Penz were very helpful. They were knowledgeable and reasonably priced. I felt very comfortable purchasing my vehicle here.
Posted on Google by Mark Cismoski
I can’t say enough about how wonderful our experience was with Jesse Flanagan and the team at Nissan of Rochester. From the moment we walked in the door until the moment we left, it was truly the best experience I’ve ever had at a dealership. Even though they didn’t have the exact vehicle we were looking for, Jesse went above and beyond to walk us through options, explain everything in detail, and even helped us find the right vehicle that worked perfectly for us. He took the time to congratulate us on our purchase and offered his support and service in the future if we ever need anything. Jesse’s product knowledge, professionalism, and genuine care made the entire process smooth and enjoyable. I greatly appreciate the effort he put in to make sure we were taken care of, and I would absolutely recommend Jesse and Nissan of Rochester to anyone in need of a vehicle. Thank you again, Jesse you’re amazing! The Nissan team at Rochester will take great care of you!
Posted on Google by Jonathan Kelly
I had a really good experience with Karl at Nissan. Super nice person, helpful and direct. Nissan of Rochester has provided me with great service since moving to Rochester.
Posted on Google by Joseph Bernard
Everyone is always super nice and friendly. Cayden was great to work with. They got me in and out quickly.
Posted on Google by Mark McCorkel
New Nissan Kicks!!! Austin was a great help! All the process was kind, patient and professional! This is the 5th vehicle we bought from them the past few years. Every deal was excellent. This is where we will go if we need another vehicle! (Thanks, Sam, for the reminder!)
Posted on Google by Peggy Vevang
Great experience, love working with them. Very friendly.
Posted on Google by Riley Wagner
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